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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 36526
Experience:  Over 15 year experience resolving Microsoft Office Issues
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i bought microsoft office on 5th nov,2013. have tried to open

Customer Question

i bought microsoft office on 5th nov,2013. have tried to open Word but tells me subscription due ??
Submitted: 3 years ago.
Category: Microsoft
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard and I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can you tell me please which version of Office you purchased?

Thank you
Customer: replied 3 years ago.

it was £89.99.

Expert:  Richard replied 3 years ago.
Thank you Brenda, that is the price, but do you remember the version.

Is it Office 365, or Office 2013?

Customer: replied 3 years ago.

office 2013 I think

Expert:  Richard replied 3 years ago.
ok, close all programs.

Click Start, Control Panel, Programs, Uninstall a Program

Click on Office, click Change, then Repair.

Choose Repair online.

Let this complete and when it has, restart the computer and try to open Word.

Let me know the results please

Thank you

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