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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft Office
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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I have an Epson Stylus SX235 printer and have downloaded the

Customer Question

I have an Epson Stylus SX235 printer and have downloaded the disc on my windows 8 laptop but every time I try to print something from excel it keeps telling me it has stopped working because of a problem caused the programe to stop working correctly. What can I do to correct this and get it to print please
Submitted: 2 years ago.
Category: Microsoft Office
Expert:  ITSib replied 2 years ago.
Hi, Welcome to JustAnswer...


Connect the printer then

Press windows logo + R on keyboard to bring Run prompt

there type devmgmt.msc press enter


then device manager will come up ..Inside that check if any driver having yellow mark (having issue with driver) ?
Customer: replied 2 years ago.


there is nothing there with a yellow mark against it


 

Expert:  ITSib replied 2 years ago.
Ok

There in device manager try to find the printer is detected or not ?
Customer: replied 2 years ago.


where do I find device manager? sorry I am an old age pensioner and just learning

Expert:  ITSib replied 2 years ago.
As I have mentioned above

Press windows logo + R on keyboard to bring Run prompt

there type devmgmt.msc press enter

to bring the device manager window .
Customer: replied 2 years ago.

the only thing with printer is print queues

Expert:  ITSib replied 2 years ago.
Have you checked in device manager ?

If yes then look for Epson Printer is listed there or not ?
Customer: replied 2 years ago.


no nothing for Epson printer listed

Expert:  ITSib replied 2 years ago.
Okay

First remove the printer cable turn off the printer

Then click the below link and download the correct driver for windows 8 64 bit

http://tinyurl.com/q4xppxs


After download complete open/run the file to install driver

then restart the computer and connect the printer ..and let me know if any issue ..


Customer: replied 2 years ago.

I haven't got a cable it is wi fi so do I just turn the printer off

Expert:  ITSib replied 2 years ago.

Yes ...

 

As it is a wireless printer ...

 

Install the driver as I specified then download another network utility and run that also

 

 

http://tinyurl.com/nlzvp2k

 

then let me know

Customer: replied 2 years ago.


I have done that

Customer: replied 2 years ago.

I have done that now what do I need to do

Expert:  ITSib replied 2 years ago.
Have you installed both the programs ?

If yes check the Epson driver listed in device manager or not ?
Customer: replied 2 years ago.

Yes it comes under the printers line

Expert:  ITSib replied 2 years ago.
Okay ..
Now to try to print any document ...
Customer: replied 2 years ago.

Its telling me that Microsoft excel has stopped working windows will close the program and notify me if a solution is available

Expert:  ITSib replied 2 years ago.
Are you able to print other documents like notepad or document files ?
Customer: replied 2 years ago.

No it is giving me the same message

Expert:  ITSib replied 2 years ago.
Any message is coming on Printer ?
Customer: replied 2 years ago.

no nothing

Expert:  ITSib replied 2 years ago.
Again Press Windows Logo + R
and type
Services.msc

press ok

there in the services list right click print spooler service and restart it

Then again try to print and let me know
Customer: replied 2 years ago.

it is saying windows cannot find services msc

Expert:  ITSib replied 2 years ago.
services.msc


there is a . above
Customer: replied 2 years ago.

still getting the same message

Customer: replied 2 years ago.

have done that right clicked spooler service and restarted it tried to print and got the same message

Expert:  ITSib replied 2 years ago.



Ok

Goto below two links to configure wifi settings on printer control panel


http://support.epson-europe.com/onlineguides/en/sx235_nwg/html/setpn_1.htm

http://support.epson-europe.com/onlineguides/en/sx235_nwg/html/setpn_2.htm


Then try to print again
Customer: replied 2 years ago.

I do not have a lcd panel on my printer

Expert:  ITSib replied 2 years ago.
Ok

Goto Start Menu >>Control Panel >>Click on View device and printer

there look for Epson printer

Right click the printer icon and select Troubleshoot

and let me know how it goes ?
Customer: replied 2 years ago.

it is telling me it couldn't identify the problem

Expert:  ITSib replied 2 years ago.
Ok I See...

There
  1. Right-click a printer, and then click Printer properties.

  2. On the General tab, click Print Test Page.

Customer: replied 2 years ago.

Its telling me model number unavailable

Expert:  ITSib replied 2 years ago.
I am running out of ideas ..

I will opt out and let other experts to help you more ..
Customer: replied 2 years ago.

Ok thanks for your help I think I will go back to writing letters and phone calls instead of a computer guess I am too old at 73 to cope


Christine

Expert:  Jason Jones replied 2 years ago.

Hello and thank you for your question today. My name is Jason. I look forward to helping you today.


I see that you have been working on this problem for quite a bit of time.

No extra charge:
Do you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem? I will send a remote link within minutes after your response, so please keep refreshing the page.


Thank you.

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