Microsoft Office Questions? Ask a IT Expert for Support ASAP
there is nothing there with a yellow mark against it
where do I find device manager? sorry I am an old age pensioner and just learning
the only thing with printer is print queues
no nothing for Epson printer listed
I haven't got a cable it is wi fi so do I just turn the printer off
As it is a wireless printer ...
Install the driver as I specified then download another network utility and run that also
then let me know
I have done that
I have done that now what do I need to do
Yes it comes under the printers line
Its telling me that Microsoft excel has stopped working windows will close the program and notify me if a solution is available
No it is giving me the same message
it is saying windows cannot find services msc
still getting the same message
have done that right clicked spooler service and restarted it tried to print and got the same message
I do not have a lcd panel on my printer
it is telling me it couldn't identify the problem
Right-click a printer, and then click Printer properties.
On the General tab, click Print Test Page.
Its telling me model number unavailable
Ok thanks for your help I think I will go back to writing letters and phone calls instead of a computer guess I am too old at 73 to cope