Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. You can try to reset the microsoft account / email address password XXXXX the website: https://account.live.com/ResetPassword.aspx
However, you can just reset the laptop, and start over again; please try the following:
- At the login screen on the tablet, press & keep holding the Shift key (if you use the on-screen keyboard, then tap on the Shift key), then select the Power icon, then select Restart, then wait until a menu appears, then you can release the Shift key, then select the option troubleshoot / reset... option when prompted. Please let me know. Thank you,
Note: if needed: if you do not have a keyboard on the toshiba tablet, then turn off the tablet, then connect a USB keyboard to the tablet temporarily, then turn on the tablet, and try my suggestion.
It looks like you are away; please reply back at the box below when you are available to continue. Thank you,
Please reply at the box below when you are available to continue.
thanks for your help,
but it.s not helped me, i still cannot find a solution,
Hi James,I'm sorry; I will continue to help you. Are you stuck at any step? Do you see a similar login screen like the image below:Can you please let me try my exact suggestion below, then let me know what exactly happens?
Please see the video instructions at the website below:
Don't worry, we guarantee our service.Please click on the Reply to Expert tab below, and reply back to me, so I can help further if there is still any issue. Thank you,