How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 39475
Experience:  Over 15 year experience resolving Microsoft Office Issues
32989067
Type Your Microsoft Question Here...
Richard is online now

have been trying to activate office 365. i have entered my

Customer Question

have been trying to activate office 365.
i have entered my product key and installed it,but every time i get to the activate page
i get a message cannot contact the server,but I'am connected to my internet
Submitted: 3 years ago.
Category: Microsoft
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard.

This can be an issue within Internet Explorer that causes this.

Please do the following in Internet Explorer

Click Tools (the gear wheel top right) than Internet Options

Click on the General Tab and Delete all Temporary Internet Files.

Than click the Advance Tab and click Reset

Then restart the computer and try to activate it again.

Let me know the results please
Customer: replied 3 years ago.
still not working tried what you said no luck
Expert:  Richard replied 3 years ago.
Thanks Robert

Which version of windows are you using?

Customer: replied 3 years ago.
windows 8
Expert:  Richard replied 3 years ago.
Thanks Robert

Can you download this file please

http://go.microsoft.com/?linkid=9815935

Run it and use this to uninstall Office.

Once done, restart the computer and run the installation again.

tell me please if it still gives you this error.

Thank you