Hi there, I am Michelle, and i am licensed computer professional i see you are asking about Microsoft Outlook email, i think i can help you as i have overall 9 years of experience in this area and have helped hundreds of customers in fixing there problems.
Let me know when you would be online to chat.
Back on line - would welcome your help
I believe your outlook is not configured to your isp settings that is why you might be having a problem of send and receive however if you can tell me your internet service provider i can help you check the pop3 server settings to get smooth send and receive email without a problem.
Hi Michelle - My service provider is BT internet.com
Thanks for the update, please let me know when you are ready i am online and will wait for your reply.
Hi I'm online now
Hi Michelle - my problem with offline working is still the same. Since our last conversation I have tried restoring to a point before I had the problem but no change. I have also checked all my bt settings for incoming and outgoing and have un-installed and re-installed the accounts but nothing changes. I remain convinced that it is linked to the sync centre but I know nothing!
Hi Saly please give me some time i will get back to you as i am on a remote session with another customer.
Please allow me half hour i will do a remote access and will check the problem and setting to make it work.
Hi saly i am back and available for you now.
please let me know when you are ready, waiting for you reply. Thanks.
what is the version of your outlook you are using?
Operating system - Windows 8 and running Office Home & Business 2013
now tell me the last part or the end part of your email, dont give your full email address i just need the end part example @gmail.com or bt.com or .net
Thanks and give me few mins i will give you the setting to check and enter
your email is BT Mail and not BT Yahoo Mail is that correct.
open outlook 2013
Click on tools menu and then select options
are you there.
Yes still here awaiting instruction after select options
Click on mail setup tab on the top and select email account.
you will see your email address in the box double click on it to open more settings.
check the entries Name and email address must be correct
When I open Outlook there is no tools tab. On my computer the settings are on the right swipe action.In there the settings are:
press Alt and F key together
it will show you on the top
sorry pressed to soon. Setting are:- Outgoing mail - mail.btinternet.com - 25 and incoming mail.btinternet.com -110
do you want me to do a remote access and check the settings and enter the missing setting to make the email work.
Click the Link above
1) Click Join2) Click Run/OK/Yes/Allow if asked3)Click Allow /Run/Ok if asked by Anti Virus4)Let me know any issues
Michelle - my computer is not connecting but instead Norton is warning me - what do I do?
allow norton to run it and its a trusted software
if its not allowing the remote tool to run then i will give you steps to follow.
Press the Alt key and hold it down while holding it down hit the letter T on the keyboard and let me know if the dropdown option comes up or not.
please reply so that we can get this fixed as soon as we can.