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Josh
Josh, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 16050
Experience:  Expert for over 10 years
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My outlook account been hacked, and you are asking me to respond

Customer Question

My outlook account been hacked, and you are asking me to respond to an e-mail account I have not had for years, and cannot now access. You are asking me to respond [email protected], when the account I use [email protected] I offered my daughters e-mail account for a code to be sent to her, but she had no respose within 24 hours. What should I be doing?
Submitted: 2 years ago.
Category: Microsoft Office
Expert:  Josh replied 2 years ago.
Hi! My name is Josh and I will be assisting you. Let's get started!

I am going to give you steps to a private forum that is checked by Outlook/Hotmail moderators that can assist you in real time.

First you are going to need to create another email address with Hotmail. Please go to the following link to create that.
https://signup.live.com/signup.aspx

Once you create the new address do the following.

Please click http://windows.microsoft.com/en-US/hotmail/hotmail-support

Next choose "Your account has been temporarily blocked"

Tell them you have not been successful with the recovery form.

Be sure that under "Enter the email address (Microsoft Account) affected by this issue:"

You provide them the email address that is blocked and not the new one.

Under ‘Enter your contact email address:' give them the new account you just created.

In most cases they will respond in 24-72 hours, depending on how many requests they have waiting before yours.

A moderator can take a closer look at your account and work with you to try and help you get back in.

As well as sending the message directly to the moderator it can sometimes be quicker to reach out to them in their public forums and they may message you or ask you to message them privately with more information.

Go to the following link and click Participate and then click Ask a question on the menu at the top. A box will appear. In that box type what has happened. Remember to be very polite and give as much information as you can. Here is the link to the forums:
http://answers.microsoft.com/en-us/outlook_com/

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