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Josh
Josh, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 17221
Experience:  Expert for over 10 years
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I have been blocked out of my hotmail account and my msn account

Resolved Question:

I have been blocked out of my hotmail account and my msn account for sometime now. I recently got back into my msn account but tonight when I tried to sign in it said the password XXXXX incorrect. I know the password XXXXX correct. I then went the long way of filling out a report and when it came to x box, a number came up! I dont have x box.
They keep sending me codes for my hotmail account but two step verification has been turned on (not by me to my knowledge) so I cant get into that either. This has been going on for months now. I was hacked before, This x box thing makes me think I have been hacked again maybe?
I really need to get back into my hotmail account.
Submitted: 3 years ago.
Category: Microsoft Office
Expert:  Josh replied 3 years ago.
Hi! My name is XXXXX XXXXX I will be assisting you. Let's get started!

I am going to give you steps to a private forum that is checked by Outlook/Hotmail moderators that can assist you in real time.

First you are going to need to create another email address with Hotmail. Please go to the following link to create that.
https://signup.live.com/signup.aspx

Once you create the new address do the following.

Please click http://windows.microsoft.com/en-US/hotmail/hotmail-support

Next choose "Your account has been temporarily blocked"

Tell them you have not been successful with the recovery form.

Be sure that under "Enter the email address (Microsoft Account) affected by this issue:"

You provide them the email address that is blocked and not the new one.

Under ‘Enter your contact email address:' give them the new account you just created.

In most cases they will respond in 24-72 hours, depending on how many requests they have waiting before yours.

A moderator can take a closer look at your account and work with you to try and help you get back in.

As well as sending the message directly to the moderator it can sometimes be quicker to reach out to them in their public forums and they may message you or ask you to message them privately with more information.

Go to the following link and click Participate and then click Ask a question on the menu at the top. A box will appear. In that box type what has happened. Remember to be very polite and give as much information as you can. Here is the link to the forums:
http://answers.microsoft.com/en-us/outlook_com/
Josh, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 17221
Experience: Expert for over 10 years
Josh and 2 other Microsoft Office Specialists are ready to help you
Customer: replied 3 years ago.

sorry about the delay, it wont let me open a new account. keeps asking me for a security code to access personal information, i got a code by text but it wont accept it

Expert:  Josh replied 3 years ago.
Jane,

You need to create a brand new account to post on the forum about your other account. Please create a new account so you can recover the old one; my steps cover everything.
Customer: replied 3 years ago.

I went into the link and created a new account. It said it was successful but then asked me for a code, it send me one by text but then said it was the wrong code, I will try again, dont worry, I am aware that you are trying to help me!

Expert:  Josh replied 3 years ago.
Make sure the code is bring typed as you see it. (Capital letters require capital letters)
Customer: replied 3 years ago.

it says new account created but I cant get into the normal in box page, so when I sign out and try to sign back in again I have to go through the whole thing again re codes etc. I am signed in now but all is visible is my new information. how do i get off this page without signing out?

Expert:  Josh replied 3 years ago.
Are you signing into the new account?

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