Microsoft Office Questions? Ask a IT Expert for Support ASAP
Are you able to login to Safe mode?
cannot get beyond first loin screen am using laptop
You are chatting from a different computer. Right?
Please restart the faulty computer, and as soon as it restarts, repeatedly press the F8 key till you get Advanced Boot options.
Then, select Safe mode from the list.
Please let me know when you are in Safe mode.
yes has let me in
Click Start, type regedit in the Search box, and then press ENTER.
It will open Registry Editor window.
yes asking what is safe mode
You have opened Safe mode. Right?
Have you opened Registry Editor?
did not come up on screen only box with safe mode
it does not show run
Watch the video below, so that you will understand easily.
this is much to fast for me
Just opening the registry editor.
I will assist you all else.
have this on screen
Under Microsoft, double click to expand Windows NT.
Under Windows NT, double click to expand CurrentVersion.
Under CurrentVersion, double click to expand ProfileList.
You will see two folders starting with S-1-5 followed by some long numbers. Do you see that under Profile list?
One of them ended with .bak. Right?
Right-click the folder without .bak, and then click Rename. Type .ba, and then press ENTER.
done i think does not look as you show
Right-click the folder that is named .bak, and then click Rename. Remove .bak at the end of the folder name, and then press ENTER.
It is not exactly the same.
Just and example.
yes as arrow
Right-click the folder that is named .ba, and then click Rename. Change the .ba to .bak at the end of the folder name, and then press ENTER.
does not show number only .bak
Now, is it look like the two rows that I have given?
only as the one at bottom
The other one? ends with .ba?
no line with that number
Numbers are oka.
One liong line with .ba as ending?
First, you have changed a long line with .bak to .ba. Right?
it has gone completely
when i put in .ba it came up on another line but just .ba
Can you copy and paste the numbers of the other folder (same as that), before to .ba?
sorry have now lost it all just have screen with safe mode showing
Could you please open Registry Editor once again>
Please get to HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Windows NT \ CurrentVersion \ ProfileList.
ok sorry slow
Do you see the line with .ba and with .bak as ending?
no only the long number
with .bak as end?
Do you see the line with .ba?
no there is only one line ending in 1000
No other long lines?
Please close registry editor and follow the instructions below.
Click Start button, select All programs, Accessories, System Tools and then select System restore.
done am in that prog.
Choose, restore to an earlier date.
Select a date when the computer was working fine.
Then, click Next.
Follow the on screen instructions.
it tells me to create a password XXXXX disc?
Is it asking for password?
not at this time shall i proceed to finish
files ans settings being restored thank you hope it will now work sorry to be so slow
Are you able to login now?
yes am in using old password XXXXX wiill complete below thank you
You are most welcome!