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Ask Shefin Your Own Question
Shefin
Shefin, Microsoft Office Specialist
Category: Microsoft
Satisfied Customers: 5286
Experience:  Working as Tech support specialist with a world famous computer manufacturer
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on my windows 7 the user service failed the user profile cannot

Resolved Question:

on my windows 7 the user service failed the user profile cannot be loaded
Submitted: 3 years ago.
Category: Microsoft
Expert:  Shefin replied 3 years ago.

Shefin :
Hello! Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
Shefin :
Please let me know when you are ready.
Customer:

ready

Shefin :

Are you able to login to Safe mode?

Customer:

cannot get beyond first loin screen am using laptop

Shefin :

You are chatting from a different computer. Right?

Customer:

yes

Shefin :

Please restart the faulty computer, and as soon as it restarts, repeatedly press the F8 key till you get Advanced Boot options.

Shefin :

Then, select Safe mode from the list.

Customer:

ok

Shefin :

Please let me know when you are in Safe mode.

Customer:

yes has let me in

Shefin :

Click Start, type regedit in the Search box, and then press ENTER.

Shefin :

It will open Registry Editor window.

Customer:

yes asking what is safe mode

Shefin :

You have opened Safe mode. Right?

Customer:

yes

Shefin :

Have you opened Registry Editor?

Customer:

did not come up on screen only box with safe mode

Shefin :
Click Start, click All Programs, click Accessories, and then click Run.
Customer:

it does not show run

Shefin :

Click Start, type regedit in the Search box, and then press ENTER.

Shefin :

Watch the video below, so that you will understand easily.

Customer:

this is much to fast for me

Shefin :

Just opening the registry editor.

Shefin :

I will assist you all else.

Customer:

have this on screen

Shefin :
Over the left pane of registry editor, double click and expand HKEY_LOCAL_MACHINE.
Customer:

ok done

Shefin :

 



Under HKEY_LOCAL_MACHINE, you will see SOFTWARE. Double click to expand SOFTWARE.

Customer:

ok done

Shefin :
Under SOFTWARE, double click to expand Microsoft.
Customer:

ok done

Shefin :

Under Microsoft, double click to expand Windows NT.

Customer:

ok done

Shefin :

Under Windows NT, double click to expand CurrentVersion.

Customer:

ok done

Shefin :

Under CurrentVersion, double click to expand ProfileList.

Customer:

ok done

Shefin :

You will see two folders starting with S-1-5 followed by some long numbers. Do you see that under Profile list?

Shefin :

Customer:

yes

Shefin :

One of them ended with .bak. Right?

Customer:

right

Shefin :

Right-click the folder without .bak, and then click Rename. Type .ba, and then press ENTER.

Shefin :

Customer:

done i think does not look as you show

Shefin :

Right-click the folder that is named .bak, and then click Rename. Remove .bak at the end of the folder name, and then press ENTER.

Shefin :

Shefin :

It is not exactly the same.

Shefin :

Just and example.

Customer:

yes as arrow

Shefin :

Right-click the folder that is named .ba, and then click Rename. Change the .ba to .bak at the end of the folder name, and then press ENTER.

Shefin :

Customer:

does not show number only .bak

Shefin :

Now, is it look like the two rows that I have given?

Shefin :

Customer:

only as the one at bottom

Shefin :

The other one? ends with .ba?

Customer:

no line with that number

Shefin :

Numbers are oka.

Shefin :

One liong line with .ba as ending?

Customer:

no

Shefin :

First, you have changed a long line with .bak to .ba. Right?

Customer:

it has gone completely

Shefin :

What happened?

Customer:

when i put in .ba it came up on another line but just .ba

Shefin :

Can you copy and paste the numbers of the other folder (same as that), before to .ba?

Customer:

sorry have now lost it all just have screen with safe mode showing

Shefin :

Could you please open Registry Editor once again>

Customer:

yes done

Shefin :

Please get to HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Windows NT \ CurrentVersion \ ProfileList.

Customer:

ok sorry slow

Shefin :

Do you see the line with .ba and with .bak as ending?

Customer:

no only the long number

Shefin :

with .bak as end?

Customer:

no

Shefin :

Do you see the line with .ba?

Customer:

no there is only one line ending in 1000

Shefin :

No other long lines?

Customer:

no

Shefin :

Please close registry editor and follow the instructions below.

Shefin :

Click Start button, select All programs, Accessories, System Tools and then select System restore.

Customer:

done am in that prog.

Shefin :

Choose, restore to an earlier date.

Shefin :

Select a date when the computer was working fine.

Shefin :

Then, click Next.

Shefin :

Follow the on screen instructions.

Customer:

it tells me to create a password XXXXX disc?

Shefin :

Is it asking for password?

Customer:

not at this time shall i proceed to finish

Shefin :

Yes.

Customer:

files ans settings being restored thank you hope it will now work sorry to be so slow

Shefin :

Are you able to login now?

Customer:

yes am in using old password XXXXX wiill complete below thank you

Shefin :

You are most welcome!

Shefin :
I request you click the EXCELLENT smiley face once you have all the information you need.
Shefin and 4 other Microsoft Specialists are ready to help you