Hello Sylvester! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, or mac computer?Can you please click on the website below, then click on Join session, then allow the ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:http://22.214.171.124:8040/?Session=c7c38e7d-5568-423d-aed3-6c35ffff30f5Edit: Per our conversation, we will continue tomorrow; in the mean time, don't try anything for now. Thank you,
are you there?