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KamilAnwar1
KamilAnwar1, Office Specialist
Category: Microsoft Office
Satisfied Customers: 4720
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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i cannot open my e mails the following warning message comes

Resolved Question:

i cannot open my e mails the following warning message comes up:
windows mail could not be started because another instance of it is still running on your computer
Submitted: 3 years ago.
Category: Microsoft Office
Expert:  KamilAnwar1 replied 3 years ago.

KamilAnwar1 :

Hello & Welcome to JustAnswer. I'm Kamil and i will do my best to assist you.

KamilAnwar1 :

Please leave a message when you're ready.

Customer:

ok

KamilAnwar1 :

Can you hold the Ctrl + Alt + Del keys on your keyboard.

Customer:

ok

KamilAnwar1 :

Select Start Task Manager if you see this option.

KamilAnwar1 :

Then from under the Processes tab, local wlmail.exe and click end process.

KamilAnwar1 :

Let me know when done.

Customer:

done

KamilAnwar1 :

Did you click on End Process after selecting wlmail.exe?

Customer:

will I ?

KamilAnwar1 :

Yes, after you open the Task Manager by holding the Ctrl + Alt + Del keys together.

KamilAnwar1 :

You need to select wlmail.exe and click end process.

KamilAnwar1 :

Then open Windows Live Mail again

Customer:

there are 2 wlmail.exe

KamilAnwar1 :

Select both one by one and click end process.

Customer:

done

KamilAnwar1 :

Now try opening windows live mail again

Customer:

same message as before

KamilAnwar1 :

Can you look in your system tray or task bar to check if Windows Live Mail is already open?

Customer:

not open

KamilAnwar1 :

Hold the Alt key on your keyboard and Press Tab key and check if it is open?

Customer:

a box came up showing windows mail and then the message appeared again

KamilAnwar1 :

Hold the Alt key and press TAB continue holding the ALT key but keep pressing TAB key until it selects Windows Live Mail

KamilAnwar1 :

When it does, release the key.

Customer:

it just switches from Hp total care advisor to chatting with you

KamilAnwar1 :

What operating system are you using?

Customer:

windows xp

KamilAnwar1 :

Can you restart your computer and then try opening it again

Customer: I have restarted my computer but have lost all
KamilAnwar1 :

Welcome Back. What have you lost?

Customer: my e mails prior to October 2013
KamilAnwar1 :

We did not touch the e-mails.

KamilAnwar1 :

What is the part after the @ sign of your e-mail address?

Customer: I'm not saying you did but can I get them back
KamilAnwar1 :

We can see. What is the part after the @ sign of your e-mail address

Customer: @eircom.net
KamilAnwar1 :

Can you login to your e-mail at the link below and check if they are there

Customer: That just gives me the eircom website with my wrbmsil
Customer: but only goes back to October as well
KamilAnwar1 :

All the e-mails on the Windows Live Mail should be there on the webmail.

KamilAnwar1 :

Webmail is the main storage for the e-mails.

KamilAnwar1 :

I am sorry but if these mails are not there, then they have been deleted either by the server setting or manually.

Customer: That's a shambles
KamilAnwar1 :

If you don't mind i would like to give you an advise which is to use Gmail that offers 15 GB storage and peace of mind with mails.

KamilAnwar1 :

You can move them to folders, keep them and if they are deleted, get them from the trash.

Customer: Thanks for your help and advice
KamilAnwar1 :

You're Welcome. And if you can take a second to rate my service that will be greatly appreciated.

KamilAnwar1 :

To rate my service, you can click on one of the smiley faces.

KamilAnwar1, Office Specialist
Category: Microsoft Office
Satisfied Customers: 4720
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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