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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft Office
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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My emails are blocked, after five days still not working

Customer Question

My emails are blocked, after five days still not working
Submitted: 2 years ago.
Category: Microsoft Office
Expert:  Chris L. replied 2 years ago.
Hello my name is XXXXX XXXXX I will be happy to assist you.

I am sorry to hear you are having trouble. In order to help you I will need some more information from you.

Is this a hotmail account that is blocked?

Also what message do you receive when you try to log in and lastly have you been able to receive any code from to unblock your account or any response to the forms you have sent in? If so what did they tell you.

Please answer the above the best you can so I can help.

Thank you,
Chris
Customer: replied 2 years ago.

I have filled in three forms for a code, had two chat lines , sent a form higher up the tree, always told you will hear from us in 24 hours that was five days ago till now. All i want is my emails back in circulation

Expert:  Chris L. replied 2 years ago.
Ok and you have never heard back?

This is a pretty straight forward process and you usually hear something one way or the other so I feel like you may be doing something wrong.

Have you ever received email confirmation of your form being submitted?

Do you have a mobile phone connected to your account? Does it show you the option to have a code sent to you?
Customer: replied 2 years ago.

No to everything

Expert:  Chris L. replied 2 years ago.
Please type your blocked email address again but this time do not type the @ symbol because it will be blocked from my view if you do.

Type it like this...someoneAThotmail.com

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