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Josh
Josh, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 17174
Experience:  Expert for over 10 years
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how to remove red dots from desktop

Resolved Question:

how to remove red dots from desktop
Submitted: 3 years ago.
Category: Microsoft Office
Expert:  Josh replied 3 years ago.
Hi! My name is XXXXX XXXXX I will be assisting you. Let's get started!

Which red dots are you referring to?
Customer: replied 3 years ago.

patch of dots on the desktop

Expert:  Josh replied 3 years ago.
Where are they located? I need more information than red dots on the desktop since I cannot see them.
Customer: replied 3 years ago.

Near the top

Expert:  Josh replied 3 years ago.
Phil,

That is still not helpful enough.Are you available for a remote session so I can view your computer?
Customer: replied 3 years ago.

Yes please view desktop

Expert:  Josh replied 3 years ago.
navigate to http://166.78.231.170:8040/ and type in the code "1"
Josh, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 17174
Experience: Expert for over 10 years
Josh and other Microsoft Office Specialists are ready to help you
Expert:  Josh replied 3 years ago.
Phil,

The problem is with your monitor as mentioned during our free remote session that I provided to you.

I am sure it was an accident when you closed out our conversation and shut down the computer. Please come back and rate this session as EXCELLENT as I have provided you with the current diagnosis of the problem even though it wasn't completely fixed since I cannot replace a failing monitor via a remote session.

Have a great weekend!

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