I've been sent numerous e-mails by you to say that my Hotmail subscription of $19.99 a year could not be renewed this year (2014) because my Visa card number had expired. Fair enough. It had. So your email says:
To view or change your billing account, go to https://commerce.microsoft.com, and select one of the following options:
Every time i try going to that website i am presented with:
Did you request a security info change?
to which the honest answer is No i didn't, but you forced me to - the first time i tried responding to your email about my payment not having gone through.
Every time i try accessing https://commerce.microsoft.com i get this same repsonse from you and can never get to the mythical website you tell me to go to. Hence i cannot update my Visa card details to pay you your modest sum for what, for me, is a pretty vital service, one i have used since around 2000. I have all my major correspondence on my Hotmail account and i am getting very nervous now that you may cut me off from it and lose me my several thousand very valuable e-mail commnications.
Please tell me how to give you my new Visa card detils so that you may successfully charge me. I am really getting quite desparate. Please help me.
Donald F Ross
I also had an [email protected]
which i haven't used in over 2 years since i forgot my password XXXXX it and re-setting it proved too much of a pain for me to bother. Though you may have that account listed as my alternative account, please don't correspond with me via it. I have listed with you an [email protected]
(my buusiness e-mail account) which you also have as an alternative e-mail for me, and which i would ask you to continue to use as my alternative e-mail. DFR.