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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 36526
Experience:  Over 15 year experience resolving Microsoft Office Issues
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Hi, I have 2 email addresses and with both folders showing

Customer Question

Hi, I have 2 email addresses and with both folders showing inboxes. I changed the outgoing and incoming servers with Eircom last week and now my 2nd inbox for my business emails are coming into the same inbox as my personal email. So no separation. Can you help and do you understand what I am trying to say
Submitted: 3 years ago.
Category: Microsoft
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard and I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

I do understand what you are saying.

Which email program are you using?
Customer: replied 3 years ago.

Microsoft office. Both my emails are with Eircom.net

Expert:  Richard replied 3 years ago.
Which version of Office is this?

eg: 2010, 2007?

And you have two seperate accounts with Eircom correct?
Expert:  Richard replied 3 years ago.
Thanks

Click Tools, Account Settings

Click More Settings

Click Advanced Tab then Click Add

Type in name of additional / secondary mailbox and Click OK This is the business one

Verify new Mailbox is listed under “Open these additional mailboxes“ Click OK

Click Next

Click Finish

Click Close

Tell me when you have done this and you see the second inbox in Outlook please.

Customer: replied 3 years ago.

I got as far as Advanced Tab but cannot find Add

Expert:  Richard replied 3 years ago.
It should be there, like on this picture

Click me to view

Let me know if you have any difficulties please
Customer: replied 3 years ago.

Hi Richard, That box is not there, I was dealing with someone else but back to you now... When I open the Account settings, it shows email accounts, both accounts b

Expert:  Richard replied 3 years ago.
Thanks

Then Click Tools, Account Settings

Then click New there and add it please.

Let me know if you have any difficulties please

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