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KamilAnwar1
KamilAnwar1, Office Specialist
Category: Microsoft
Satisfied Customers: 5270
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Hi, l hope you can help me, l have purchased from Ebay Microsoft

Customer Question

Hi, l hope you can help me, l have purchased from Ebay Microsoft office professional plus 2013. The only trouble is l do not have a clue how to put it on to my sons laptop. could you please tell me step by step instructions on what to do please.
Submitted: 3 years ago.
Category: Microsoft
Expert:  KamilAnwar1 replied 3 years ago.

KamilAnwar1 :

Hello & Welcome to JustAnswer. i'm Kamil and i will do my best to assist you.

KamilAnwar1 :

Did you get a disc with it?

JACUSTOMER-y7cm2h15- :

no

KamilAnwar1 :

Do you have the link to the eBay product?

JACUSTOMER-y7cm2h15- :

what l have is a card saying Lenovo, Microsoft office professional plus 2013 and a product code which l have scratched off ready to use.

KamilAnwar1 :

Okay - Great. I'll give you the steps now.

KamilAnwar1 :

Are you on your son's laptop?

JACUSTOMER-y7cm2h15- :

thanks

JACUSTOMER-y7cm2h15- :

yes

KamilAnwar1 :

Okay. Please Click Here

KamilAnwar1 :

And sign on to your hotmail account, if you do not have one then create it.

KamilAnwar1 :

Once this is done, scroll down and select the version that you want to download:

KamilAnwar1 :
under this heading, *What version of the software would you like to download?

KamilAnwar1 :

select either 64-bit or 32-bit depending on the operating system you have on your son's laptop.

KamilAnwar1 :

Then click Continue

KamilAnwar1 :

Select the language and click Download

KamilAnwar1 :

Then it will ask you to download the installer, download this installer once you download the installer Office will start downloading files which you can see on the right side of your screen.

KamilAnwar1 :

After it is downloaded, it will ask you to activate it where you will put your key to activate it.

JACUSTOMER-y7cm2h15- :

how do I know if it is a 32 or 64 bit? sorry for sounding thick.

KamilAnwar1 :

Which operating system are you using?

JACUSTOMER-y7cm2h15- :

windows 8, does that make sense.

KamilAnwar1 :

Can you open Control Panel

KamilAnwar1 :

Touch or click on System and Security within Control Panel

KamilAnwar1 :

With the System and Security window now open, click or touch System.

KamilAnwar1 :

With the System applet now open, titled View basic information about your computer, find the System area, located under the large Windows 8 logo.

KamilAnwar1 :

The System type will say either 64-bit Operating System or 32-bit Operating System.

JACUSTOMER-y7cm2h15- :

sorry for the delay, just found it is a 64 bit

KamilAnwar1 :

Okay. Great now please select 64-Bit and proceed with the download.

JACUSTOMER-y7cm2h15- :

its taken me to a page saying product key is unavailable, please check back soon!

KamilAnwar1 :

Can you copy that page and paste here

JACUSTOMER-y7cm2h15- :

will l be able to carry on later, as l have an appointment, should be back at 3?

KamilAnwar1 :

No worries, take your time.

KamilAnwar1 :

I will be here.

JACUSTOMER-y7cm2h15- :

can l carry on later as l have an appointment, should be back at 3?

KamilAnwar1 :

Yes, that's fine with me.

JACUSTOMER-y7cm2h15- :

Sorry can l carry on later on as l have an appointment, should be back at 3?

KamilAnwar1 :

Yes, you can that's fine with me.

JACUSTOMER-y7cm2h15- :

sorry have an appointment, can we carry on later on, should be back at 3?

KamilAnwar1 :

Yes, you can that's fine with me. We can continue at 3

JACUSTOMER-y7cm2h15- :

Hi are you still there?

JACUSTOMER-y7cm2h15- :

are you still there

JACUSTOMER-y7cm2h15- :

are you still there

KamilAnwar1 :

I am still here, we can continue at 3 that's not a problem for me.

KamilAnwar1 :

I am typing the replies but i have no idea why you're not seeing them.

JACUSTOMER-y7cm2h15- :

ARE YOU STILL THERE

JACUSTOMER-y7cm2h15- :

SORRY ARE YOU STILL THERE?

JACUSTOMER-y7cm2h15- :

sorry are you still there

JACUSTOMER-y7cm2h15- :

are you there

Expert:  KamilAnwar1 replied 3 years ago.
Diane,

I have been typing replies but don't know why you were not getting them so i changed the format of chat.

Yes, we can continue when you're back.

Thanks