How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Erik B. Your Own Question

Erik B.
Erik B., Consultant
Category: Microsoft Office
Satisfied Customers: 4614
Experience:  Well versed in several editions of Microsoft Office.
18224842
Type Your Microsoft Office Question Here...
Erik B. is online now

i cant logon to my windows7 toshiba laptop, everytime i enter

Resolved Question:

i cant logon to my windows7 toshiba laptop, everytime i enter my password XXXXX press enter it comes up with 'the user profile service service failed the login. user profile cannot be loaded'
i have just rung the windows7 helpline and they are saying it might be a virus and will cost me 60pounds one off cost to have them redirect me and be able to successfully login.
i cannot afford this, please help
Submitted: 3 years ago.
Category: Microsoft Office
Expert:  Erik B. replied 3 years ago.
Hi and thanks for your question. My name is XXXXX XXXXX I will be happy to assist you.

This is an all too common error in Windows 7 and Vista. Lots of times we can fix this by using the Last Known Good Configuration. Here is what I want you to do:

  1. Turn the Toshiba off.
  2. Turn it back on and as soon as the Toshiba sign disappears start pressing the F8 key very rapidly.
  3. If done correctly you will see the Safe Mode menu.
  4. Highlight the Last Known Good Configuration and press the Enter key.
  5. When the computer boots up you will hopefully be able to login.

 

If that doesn't work let me know. There are several other things we can try. Thanks!

Customer: replied 3 years ago.

can you tell me why it has done this and how i can prevent it from happening?


Is it a virus?


It seems to be doing something.. telling me to unplug my ipod and restart.. fingers crossed

Expert:  Erik B. replied 3 years ago.
It's not usually a virus or malware. What happens is that Windows tries to load your user profile and it has trouble. When it has trouble it tries to make a backup copy and then reload it, however it seems like 50% of the time it messes this process up and results in that error. There's not much you can do to prevent it as it is usually pretty random.

I would advise running a malware scan on the computer once it comes up just to make sure you are okay. I like using MBAM Antimalwarebytes:

1. If you can get on the Internet from your computer, please download MBAM AntimalwareBytes from http://www.bleepingcomputer.com/download/anti-virus/malwarebytes-anti-malware

2. Go thru the short installation wizard, accepting all the defaults.

3. At the end of the installation, make sure both checkboxes (one for updating and one for starting the program) are checked, but CLEAR the box for the Pro Trial.

4. The program will update and then start.

5. Choose Quick Scan and then click the Scan Now button.

6. The scan will take several minutes to complete.

7. When it is complete, click the Show Results button.

8. Make sure everything in the list is checked (it should be checked by default) and then click Fix Selected.

9. The threats will be removed from your computer.

10. Close the log file and reboot your computer.

Customer: replied 3 years ago.

i have done the steps you initially showed and it is still coming up with the same message upon login

Expert:  Erik B. replied 3 years ago.
Okay let's try a System Restore this time. The steps are similar. Please do this:

  1. Turn the computer off.
  2. Turn it back on and when the vendor logo screen disappears start tapping F8 to access the Safe Mode menu again.
  3. You should see an option on the menu for Repair my computer. Please highlight that option and press the Enter key.
  4. The Windows setup files should load; this can take a few minutes.
  5. Choose your language when prompted and click Next.
  6. Enter your username and password XXXXX prompted.
  7. After the setup loads you should see a window with options to repair your computer. Click on the System Restore option.
  8. The System Restore wizard will open. Choose a restore point from before this issue started happening and see if the restore will complete.

 

Let me know if that doesn't work. Thanks!

Erik B., Consultant
Category: Microsoft Office
Satisfied Customers: 4614
Experience: Well versed in several editions of Microsoft Office.
Erik B. and 4 other Microsoft Office Specialists are ready to help you
Customer: replied 3 years ago.

Thankyou this has been a great help i only hope it doesnt happen again. is it likely to happen again? do i need to contact windows or something if it keeps happening? will the steps you have given always work for it an do they work in conjunction with other problems on my computer?

Expert:  Erik B. replied 3 years ago.
The steps I provided will always work, but I doubt you will see the error again anytime soon. I don't usually see it on a computer a second time ever. If it happens repeatedly then you definitely have something going on with that computer, but again I doubt that is the case. This is usually just a glitch. Thanks again!
Customer: replied 3 years ago.

Thanks Eric you have been a great help!

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • jstinehelfer

    jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    23
    A+ Comptia Certified computer repair
< Previous | Next >
  • http://ww2.justanswer.co.uk/uploads/JS/jstinehelfer/2012-6-6_215146_Pictureofme1.64x64.png jstinehelfer's Avatar

    jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    23
    A+ Comptia Certified computer repair
  • http://ww2.justanswer.co.uk/uploads/JA/JasonJames122/2011-12-16_135647_jasonjamesheadshotweb.64x64.jpg JasonJames122's Avatar

    JasonJames122

    Computer Enthusiast

    Satisfied Customers:

    0
    I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business
  • http://ww2.justanswer.co.uk/uploads/JE/jessmagz/2012-6-6_18129_jm.64x64.jpg Jess M.'s Avatar

    Jess M.

    Computer Support Specialist

    Satisfied Customers:

    241
    Computer Software Specialist for more than 10 years
  • http://ww2.justanswer.co.uk/uploads/JA/JACUSTOMERf8udkdxk/2013-8-3_15150_323738101505074393259301621172992o.64x64.jpg KamilAnwar1's Avatar

    KamilAnwar1

    Office Specialist

    Satisfied Customers:

    122
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
  • http://ww2.justanswer.co.uk/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    111
    Certified Expert with over 10 years experience.
  • http://ww2.justanswer.co.uk/uploads/WI/Windowspcfix/2013-8-19_153826_ja12.64x64.jpg James K.'s Avatar

    James K.

    Consultant

    Satisfied Customers:

    110
    Technical Director of IT Company
  • http://ww2.justanswer.co.uk/uploads/KR/krkljatorm/2012-6-24_153417_ITMiro.64x64.jpg IT Miro's Avatar

    IT Miro

    Computer Scientist

    Satisfied Customers:

    56
    Bachelor's Degree in Information Technology, Microsoft Certified Professional
 
 
 

Related Microsoft Office Questions