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I am getting "this page cant be displayed" message when using

Resolved Question:

I am getting "this page can't be displayed" message when using trying to access internet from the Windows 8 tile. However it's ok if I run it from the desktop
Submitted: 3 years ago.
Category: Microsoft Office
Expert:  Pete replied 3 years ago.
Hi there,

I am Pete, and I'll be happy to assist with your question.

I assume you are trying to connect to the internet using the IE icon, and that you also have the latest IE10 installed...

The "This page cannot be displayed" message is usually caused by connection problems, however if you are able to connect ok using the Desktop then there may be another cause, which can be difficult to diagnose...

If you have installed any other browsers (e.g. Chrome, Firefox) this can stop the IE icon on the Tile page from working.

If you haven't already updated from Windows 8 to Windows 8.1, then that too can be a cause of the problem.

If that does not help, try turning off IE10:
- Press Windows key + W and type "Windows features on or off".
- Select Windows Features on or off from the Results.
- Uncheck the box for Internet Explorer 10 and click OK.
- Restart the computer at Settings > Power > Restart.
- Again go to Windows Features on or off and recheck the box for Internet Explorer 10.
- Click OK and restart the computer.

Let me know if that helps, or if you still need assistance...

Pete.
Pete, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 16555
Experience: Over 16 years of experience in the Electronics and IT industries.
Pete and 5 other Microsoft Office Specialists are ready to help you
Expert:  Pete replied 3 years ago.
Hi Paul,


I'm just following up with you to see how everything is going. Did my answer help?

Let me know,

Pete.

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