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KamilAnwar1
KamilAnwar1, Office Specialist
Category: Microsoft
Satisfied Customers: 5211
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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i use windows mail and can receive e-mails but have tried to

Resolved Question:

i use windows mail and can receive e-mails but have tried to send e-mails will not send
have been in touch with talktalk my internet provider and there tell me nothing wrong on there side as i can receive but not send mail
Submitted: 3 years ago.
Category: Microsoft
Expert:  KamilAnwar1 replied 3 years ago.

KamilAnwar1 :

Hello & Welcome to JustAnswer. I'm Kamil and i will do my best to assist you.

KamilAnwar1 :

Can you open Windows Live Mail

Customer:

yes

KamilAnwar1 :

Can you see your talktalk account in the left pane of Windows Live Mail?

Customer:

yes

KamilAnwar1 :

Right Click your account and Select Properties

KamilAnwar1 :

Then click on the Servers tab

Customer:

ok

KamilAnwar1 :

Tell me what are the addresses in the incoming mail and the outgoing mail

KamilAnwar1 :

In incoming it should be: mail.talktalk.net
In outgoing it should be: smtp.talktalk.net

KamilAnwar1 :

My server requires authentication box should be checked

Customer:

busy updating

KamilAnwar1 :

What is it updating?

Customer:

the e-mail address was my old one have up dated it

KamilAnwar1 :

Did you now put the talktalk one?

Customer:

yes will try and send a e-mail to my self

KamilAnwar1 :

Okay. Try it and let me know.

Customer:

has not worked

KamilAnwar1 :

Okay. Now please only follow my instructions. Don't do anything else.

KamilAnwar1 :

First, tell me what is the address you are seeing in the left pane of Windows Live Mail

Customer:

i have 2 e mails address

KamilAnwar1 :

Type them here with spaces before and after the @ SYMBOL

Customer:

mellis2 @ talktalk.net mellis3893 @talktalk.net is the one i use

KamilAnwar1 :

Which one was not working?

KamilAnwar1 :

mellis2 or mellis3893

Customer:

both

KamilAnwar1 :

Is mellis2 the first one in the left pane?

Customer:

yes

KamilAnwar1 :

Okay. Right click on mellis2 and select Properties

KamilAnwar1 :

Then click the Servers Tab

KamilAnwar1 :

and tell me what addresses do you see in incoming and outgoing boxes?

Customer:

mail.talktalk.net smpt.talktalk.net

KamilAnwar1 :

Now click the server's tab

KamilAnwar1 :

And confirm if it it shows mellis2 @ talktalk.net in Email username box?

Customer:

yes it is

KamilAnwar1 :

Okay. "My Server Requires Authentication" is this box checked?

Customer:

yes

KamilAnwar1 :

Now click Advanced Tab

KamilAnwar1 :

and tell me the ports for Outgoing and incoming

Customer:

110 incoming 25 outgoing

KamilAnwar1 :

Change outgoing to 587

KamilAnwar1 :

Place a check on both the boxes that reads "this server requires secure connection SSL"

KamilAnwar1 :

Click Apply, OK.

Customer:

done

KamilAnwar1 :

Then click the second account from the left pane: mellis3893 and select Properties

KamilAnwar1 :

Go to the Advanced Tab

KamilAnwar1 :

Set incoming port to 110

KamilAnwar1 :

Outgoing port to 587

KamilAnwar1 :

Place a check on both the boxes that reads "this server requires secure connection SSL"

KamilAnwar1 :

Click Apply, OK

KamilAnwar1 :

And check

Customer:

checking the e-mail now

KamilAnwar1 :

Okay. Let me know the results please

Customer:

will the result come in the right hand box not showing a number on the sent items

KamilAnwar1 :

Try to send an e-mail to your own e-mail and see if you receive it.

KamilAnwar1 :

If you are sending the e-mail from mellis2 then the sent email should appear in the sent items under mellis2 and if you are sending from mellis3893 then the sent email should appear under mellis3893 in sent items

Customer:

the mellis 2 is not registed only mellis 3893

KamilAnwar1 :

Do you mean that mellis3893 is the only one that is setup with talktalk?

Customer:

have tryed and nothing in the sent items for 3893

KamilAnwar1 :

Did you receive the e-mail you sent to yourself?

Customer:

no

KamilAnwar1 :

Are you getting any errors?

Customer:

yes

KamilAnwar1 :

What is the error message?

Customer:

server rejected the address mellis 3893

KamilAnwar1 :

Please type error number as well and full address

KamilAnwar1 :

full message*

Customer:

subject test

Customer:

server error 530

KamilAnwar1 :

Right click on the mellis3893 account and select Properties

Customer:

ok

KamilAnwar1 :

Click the Servers Tab

KamilAnwar1 :

And tell me if this box is checked "my server requires authentication"

Customer:

yes the middle box is ticked

KamilAnwar1 :

What does it says for the middle box? type full line here.

Customer:

log on using secure password XXXXX

KamilAnwar1 :

It is the last box

KamilAnwar1 :

look below it, there is another box that says "my server requires authentication"

KamilAnwar1 :

Is that one checked?

Customer:

autherentcation to pop is ticked

KamilAnwar1 :

Under Outgoing Mail Server heading

KamilAnwar1 :

There is another checkbox which reads "My server requires authentication"

KamilAnwar1 :

Did you see it?

Customer:

yes it is ticked in avanced settings

KamilAnwar1 :

The option we need to tick is in the Servers tab

KamilAnwar1 :

I'll send you a picture, wait.

KamilAnwar1 :

Full Size Image

KamilAnwar1 :

Can you see the image?

KamilAnwar1 :

I marked the section where we need to tick my server requires authentication in black.

KamilAnwar1 :

This is under the Servers tab

Customer:

done

KamilAnwar1 :

Please be more clear, by done you mean that you checked the box for my server requires authentication?

Customer:

yes

KamilAnwar1 :

Click Apply, OK.

KamilAnwar1 :

And now try to send from the second account in the left pane.

Customer:

still have errors on the server

KamilAnwar1 :

What is the error?

Customer:

server does not support a ssl connection

KamilAnwar1 :

what is the error number

Customer:

error id ox-800ccc7d

KamilAnwar1 :

Right click on the second account again and select Properties

KamilAnwar1 :

Go to Advanced tab and tell me the port numbers

Customer:

incoming 587

Customer:

outgoing25

KamilAnwar1 :

Change incoming to 110

KamilAnwar1 :

Outgoing to 587

KamilAnwar1 :

Put check on both boxes that says "this server requires secure connection SSL"

KamilAnwar1 :

Then click Apply/OK

KamilAnwar1 :

Then check again

Customer:

was cancelled by the user server

Customer:

error on page again

KamilAnwar1 :

What is the error number?

Customer:

getting no where with this

KamilAnwar1 :

Please tell me what the error number is?

Customer:

ox 8oocccof

KamilAnwar1 :

Can you Close Windows Live Mail and re-open and check if it still shows this error.

Customer:

it has went back to the old e mail mellis2 when i opened window mail

KamilAnwar1 :

Can you see in the left pane if second e-mail is still there?

Customer:

both panes mellis2

Customer:

yes both panels

KamilAnwar1 :

Would you like me to assist you remotely with this issue by connecting to your computer?

Customer:

yes

KamilAnwar1 :

This will be an additional service for $19.99. Do you want to proceed with it?

Customer:

how much in pounds serling

KamilAnwar1 :

Around £12

Customer:

ok

KamilAnwar1 :

Please click the link above and ask your question, type windows mail issue, for kamil in the question and click ask your question.

KamilAnwar1 :

We'll be connected in a different window then, i will get this one closed.

KamilAnwar1 :

I will opt out of the question and let a friend expert assist you on this who can do it quickly for you.

KamilAnwar1 :

Please don't rate my service and wait for him to respond to you.

Expert:  Jason Jones replied 3 years ago.

Hello and thank you for your question today. My name is Jason. I look forward to helping you today.


I see that you have been working on this problem for quite a bit of time.

No extra charge:
Do you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem? I will send a remote link within minutes after your response, so please keep refreshing the page.


Thank you.
Customer: replied 3 years ago.

jason been on my e-mail account have received sent test mails to myself so hopefully problem sorted

Expert:  Jason Jones replied 3 years ago.
Thank you.

It looks like the previous person fixed it.

Please, do not forget to rate his help.

Expert:  KamilAnwar1 replied 3 years ago.

Thank you for letting me know.

 

 

It appears to be an issue with the settings which seems to have been resolved.

 

~If you run into any issues, do let me know.

 

Kamil

KamilAnwar1, Office Specialist
Category: Microsoft
Satisfied Customers: 5211
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
KamilAnwar1 and 4 other Microsoft Specialists are ready to help you