I think it's windows 8 - I bought the laptop last year in July
That's right if I move the mouse to the lower or upper right corner a panel opens with various options
I've typed in update and found the critical update but there's no option for clicking on hidden - I've only got an option to uninstall - should I choose that?
I need to restart the computer before I can check for updates. I have copied and saved all the steps I've taken so far and will do what you have advised. If it doesn't work I will contact you again and if it does work I will leave a rating. But will I have to pay again\?
Thanks I will let you know how I get on.
All the updates were installed and I looked through them and none of them were flagged critical update. I tried accessing the internet which I did successfully so it seems that whatever glitch was in the update has resolved itself. I have copied all your answers to my problem so that if it happens again I'll know how to solve it. Thanks for your help as whatever I did seems to have worked!