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KamilAnwar1
KamilAnwar1, Office Specialist
Category: Microsoft
Satisfied Customers: 5272
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I purchasedthe new Office home and student in August 2013 and

Resolved Question:

I purchasedthe new Office home and student in August 2013 and have been unable to download it onto my laptop. I am not at all computer wise so a friend has reassessed my laptop and advises me that I have a rogue office account on it thus I do not know the character product key number.Can you please erase the rogue account in order that I ccan download the new one I have. I have endeavoured to phone with this request on several occassions but no one has ever been available.Thakyou.
Submitted: 3 years ago.
Category: Microsoft
Expert:  KamilAnwar1 replied 3 years ago.

KamilAnwar1 :

Hello & Welcome to JustAnswer. I'm Kamil and i will do my best to assist you.

KamilAnwar1 :

Please leave me a short message when you're ready.

KamilAnwar1 and other Microsoft Specialists are ready to help you
Expert:  KamilAnwar1 replied 3 years ago.
Christine,

I received a message that you were unable to view my response, so i have switched the format.

Please let me know if you can now view the response.

Thanks
Customer: replied 3 years ago.

cannot find any reply answer.I have looked on the site and cannot find answer.Can you lease email the answer or is this a scam site.

Expert:  KamilAnwar1 replied 3 years ago.
Christine,

You are now connected to me - Can i connect to your computer and take a look at removing the rogue office?

Thanks
Customer: replied 3 years ago.

yes please connect

Customer: replied 3 years ago.

yes please connect


Customer: replied 3 years ago.

yes you can connect to my computer

Customer: replied 3 years ago.

yes

Customer: replied 3 years ago.

can yougive me a time whn you will be able to connect

Expert:  KamilAnwar1 replied 3 years ago.
Hi Christine

I am online. Please leave a message when you're back - I am usually online between 17:00 till 02:00 am

Thanks
Customer: replied 3 years ago.

ok thanks ,I'll try between those times today.Christine

Expert:  KamilAnwar1 replied 3 years ago.
Thanks - I will be waiting.
Customer: replied 3 years ago.

I am on line now if you areavailable.Christine

Expert:  KamilAnwar1 replied 3 years ago.

Please go to www.join.me

Click Start Meeting

Click on the downloaded file, join.me.exe and click run.

You will see 9 digits on top of your screen. i.e 123-456-789

Please reply with those 9 numbers here.

Thanks
Customer: replied 3 years ago.

466 934 523

Expert:  KamilAnwar1 replied 3 years ago.
There is some problem connecting to your system:

Please go to www.logmein123.com

OR Click the link below:

www.logmein123.com

Type the code: 471207

Click Start Download

Click on the downloaded file, and Click Run.

If asked by system to allow the file to run, select "Yes/Allow/OK"

Thanks
Customer: replied 3 years ago.


sorry I had to go away for a while and now it says code has expired.Can ou please give me another one Kamil thanks

Expert:  KamilAnwar1 replied 3 years ago.
Please go to www.logmein123.com

OR Click the link below:

www.logmein123.com

Type the code: 525304

Click Start Download

Click on the downloaded file, and Click Run.

If asked by system to allow the file to run, select "Yes/Allow/OK"

Thanks
Expert:  KamilAnwar1 replied 3 years ago.
Christine

Your internet appears to be disconnected. Office 2013 is not compatible with Windows Vista either. We'll need to look for an older version.

Can you check the connection and reconnect with me.

Thanks
Expert:  KamilAnwar1 replied 3 years ago.
I have assisted the customer via remote service. Thank you