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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 37692
Experience:  Over 15 year experience resolving Microsoft Office Issues
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Hi, I just got a new computer and am trying to complete download

Customer Question

Hi, I just got a new computer and am trying to complete download of Windows 8.1.
my email adress isXXX@XXXXXX.XXX. I do not know my password XXXXX microsoft.
Submitted: 3 years ago.
Category: Microsoft
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard and I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

I would like you please to attempt to reset the password.

Can you click on my link below and do this please.

https://account.live.com/ResetPassword.aspx

Once you have reset the password, you can then use this new password for downloaded the update.

If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you