The following message is now being received when I try to play my music -
'Windows Media Player cannot find the file. If you are trying to play, burn, or sync an item that is in your library, the item might point to a file that has been moved, renamed, or deleted.'
Also I cannot find my videos. They don't appear to have transferred from my external HARD DRIVE
Sorry for not coming back before now.
With regard to the music your advice helped and I have successfully copied and pasted all my music albums from my old computer to my new one.
With regard to the videos, taken by my Sony NEX camera, stored on my old computer the Sony PMB programme did not recognise the external hard drive when I connected same. However it did recognise the camera when I connected it and I have been able to re-input the videos on to my camera and then download same onto the PMB programme I re-installed onto my computer. The process is somewhat laborious but it works.
Thank you for your help.
Sorry Richard I have one further question at this time.
I paid for your advice, which I was happy to do, but the amount I paid was the same as the monthly amount Just Answer advertise they will take on a monthly basis 'after' a free trial of their service.
I do not want to pay for this service monthly as I am happy to pay on an ad hoc, when required basis. Are you able to confirm that I will not be charged further by Just Answer at this time?
I look forward to receiving your response after which I will be more than happy to click one of the smiley faces.
You have not answered my last question. I will not give a rating until my last question has been answered.