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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 38513
Experience:  Over 15 year experience resolving Microsoft Office Issues
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i am having problems with onedrive

Resolved Question:

i am having problems with onedrive
Submitted: 3 years ago.
Category: Microsoft
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can you tell me please the problem you are having?

Thank you

Customer: replied 3 years ago.

the information in onedrive is not updating

Expert:  Richard replied 3 years ago.
Can you give a little more detail please Barry?

Start with how your trying to put data on onedrive please.

Is it via your web browser, windows explorer?

What is the error you are getting?

Customer: replied 3 years ago.

i use a desktop at home and save the files word/exel to one drive


and then access them on my laptop.


 


when i access them they are not up to date it seems like they


 


a not uploading


 


or


b not down loading

Expert:  Richard replied 3 years ago.
ok, we will see which it is.

Can you click on my link below

http://windows.microsoft.com/en-us/onedrive/skydrive-to-onedrive

Sign in and tell me if you see your files there please.

Customer: replied 3 years ago.
I don't know what's happened but it's all working now
Expert:  Richard replied 3 years ago.
IT would have been a login issue, and with you logging in on the site, it refreshed the connections which is why it is now synching again.

If you ever have the problem, just repeat the instructions I gave Brian.

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Richard and other Microsoft Specialists are ready to help you