How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 37723
Experience:  Over 15 year experience resolving Microsoft Office Issues
32989067
Type Your Microsoft Question Here...
Richard is online now

Using outlook express from address book all adressees with

Resolved Question:

Using outlook express from address book all adressees with @hotmail address do not receive the sent email - there is not a reply that the address unknown etc. The sent email goes via the outbox and files in the sent items.
Any ideas on a fix.
Thanks
Trevor Whiteley
Submitted: 3 years ago.
Category: Microsoft
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can you tell me please the part of your email address ONLY After the @ symbol please?

Thank you
Customer: replied 3 years ago.

wychwood015.fsnet.co.uk

Expert:  Richard replied 3 years ago.
ok, your domain is not blacklisted, so this is not the issue.

How long as this problem been occuring for?

Customer: replied 3 years ago.

at least the last 3 weeks

Expert:  Richard replied 3 years ago.
And you get no return emails that it has failed correct Trevor?

If you log in here and send to a hotmail account, is it received?

http://fsmail02.orange.co.uk/webmail/en_GB/login.html

Please let me know
Customer: replied 3 years ago.

do not receive a return email that states the email failed.


 


have never used the log in you refer to.

Expert:  Richard replied 3 years ago.
ok, can you please, it is the web log in for your email account.

Send a test email to hotmail and tell me if it is then received please.

Customer: replied 3 years ago.


how do I send a test email to hotmail and know it is received.

Expert:  Richard replied 3 years ago.
Call the person and ask them if they received it.

Or ask them to reply asap back to the email and wait for a response.

Customer: replied 3 years ago.


have sent email and called the peron - not received

Expert:  Richard replied 3 years ago.
Are they able to email you?

If so, have them email you, reply to this email and tell me if it is received please.

Customer: replied 3 years ago.


recieved email from @hotmail address - replied to it and it was received

Expert:  Richard replied 3 years ago.
ok, now send a new email to them

Is this now received?

It looks like the Spam filter is moving the emails out, and once they have emailed you once, it should then allow it through.

Let me know the results please

Customer: replied 3 years ago.

Thanks - email recieved and I have received a reply to that email. Sorry for delay they were on the 'phone!!


Will advise @hotmail addressees to send me a test email to reply to and trust this is the fix to all

Expert:  Richard replied 3 years ago.
No problem!

It will fix it, as as soon as they email you, Hotmail marks you as a safe sender and your emails will then be received Trevor.

I have though marked this question to never close, so any problems at any time, just let me know, no problem with this.

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Richard and 4 other Microsoft Specialists are ready to help you