Hello William! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Was it working previously on this new laptop? Does it have windows 7 or 8?Can you please click on the website below, then click on Join session, then allow the ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:http://18.104.22.168:8040/?Session=862c06b5-4cff-4a86-aebf-a5721152f40fThank you,
Thank you. Please click on the website below, then click on Join session, then allow the ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:http://22.214.171.124:8040/?Session=862c06b5-4cff-4a86-aebf-a5721152f40fIf it does not connect / join, can you please go to that website in Internet Explorer (the big 'e' program icon), not Firefox or Chrome, etc.?Or go to the shorter website below in Internet Explorer:http://tinyurl.com/k6edswbPut the above website in the address bar on the top in Internet Explorer, then press the Enter key:
, then join session, and allow the ScreenConnect program to download / open / run, and try any other option it gives you as needed.
If it still does not join / connect, please click on the website below:https://www.join.me, then click on "start meeting" at that website, then download and run the file join.me when it prompts or shows, (if prompted, click on Share), then tell me the 9 digit numbers that it will show in the join.me program., (Do not close the Join.me program.)
Edit: It looks like you are away, so I'm canceling the website link for now; when you are available, please reply at the box below to continue. Thank you,