How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask jstinehelfer Your Own Question
jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
63323962
Type Your Microsoft Question Here...
jstinehelfer is online now

cannot download document sent as an attachment in e-mail and

Customer Question

cannot download document sent as an attachment in e-mail and cannot get onto Word. it reconinses my name but I cant get in because forgot password XXXXX no facilities to change or retreive it just got new laptop
Submitted: 3 years ago.
Category: Microsoft
Expert:  Viet -MS Office Tech replied 3 years ago.

Hello William! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Was it working previously on this new laptop? Does it have windows 7 or 8?

Can you please click on the website below, then click on Join session, then allow the ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:

http://166.78.231.170:8040/?Session=862c06b5-4cff-4a86-aebf-a5721152f40f

Thank you,

Customer: replied 3 years ago.

windows8

Expert:  Viet -MS Office Tech replied 3 years ago.

Thank you. Please click on the website below, then click on Join session, then allow the ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:

http://166.78.231.170:8040/?Session=862c06b5-4cff-4a86-aebf-a5721152f40f

If it does not connect / join, can you please go to that website in Internet Explorer (the big 'e' program icon), not Firefox or Chrome, etc.?

Or go to the shorter website below in Internet Explorer:

http://tinyurl.com/k6edswb

Put the above website in the address bar on the top in Internet Explorer, then press the Enter key:

, then join session, and allow the ScreenConnect program to download / open / run, and try any other option it gives you as needed.

 

If it still does not join / connect, please click on the website below:

https://www.join.me

, then click on "start meeting" at that website
, then download and run the file join.me when it prompts or shows
, (if prompted, click on Share)
, then tell me the 9 digit numbers that it will show in the join.me program.
, (Do not close the Join.me program.)

 

Edit: It looks like you are away, so I'm canceling the website link for now; when you are available, please reply at the box below to continue. Thank you,