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Richard
Richard, Software Engineer
Category: Microsoft Office
Satisfied Customers: 31330
Experience:  Over 15 year experience resolving Microsoft Office Issues
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When I booted my laptop just now and went to my inbox in outlook

Customer Question

When I booted my laptop just now and went to my inbox in outlook express all the emails in my inbox had disappeared! I am shattered! What can I do?
Submitted: 2 years ago.
Category: Microsoft Office
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is Richard and I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

First, it may just be a startup issue.

Restart the computer and tell me if it is still empty please.

If it is, tell me which version of windows you are running.

Thank you
Customer: replied 2 years ago.

Still no joy. Inbox still empty..I have Windows XP

Expert:  Richard replied 2 years ago.
Thank you Eileen

Click Start, point to All Programs, point to Accessories, point to System Tools, and then click System Restore

Follow the onscreen steps and choose the last restore point available.

When this has completed, tell me if your emails are now available please.

Let me know the results please

Thank you
Customer: replied 2 years ago.

When I went in to Restore I chose the last restore point there. It said create now REstore point description, I think I may have made a mistake and should have chosen restore to a former time!

Expert:  Richard replied 2 years ago.
You should have! :)

No problem, just close it and do my instructions again please.

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