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Viet -MS Office Tech
Viet -MS Office Tech, Other
Category: Microsoft
Satisfied Customers: 38209
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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hello I have just received a phone call regarding warnings

Resolved Question:

hello I have just received a phone call regarding warnings & errors on my lap top from technical team asking for money to fix these issues can you confirm this ?
Submitted: 3 years ago.
Category: Microsoft
Expert:  Viet -MS Office Tech replied 3 years ago.

Hello Shaun! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. This is a scam; please ignore those phone calls. No support company or Microsoft would ever call you for any computer support (you would contact support yourself first.) This is a scam in order to get your money and/or to get your information. Microsoft has written an article about this:

http://www.microsoft.com/security/online-privacy/avoid-phone-scams.aspx

If you have any further question, or if you have any computer issue, please let me know. Thank you,

Customer: replied 3 years ago.

thank you but unfortunately the person who rang my fiancée gained access to her computer, what damage can be done ?

Expert:  Viet -MS Office Tech replied 3 years ago.

You're welcome. I recommend her to do the followings:

1. Click Start->all programs->accessories->system tools->system restore and restore the computer to any date before this issue has occurred, then wait until it finishes/restarts.

2. Do a full scan of her computer with her antivirus/security program.

3. Change her important account passwords, such as email password, facebook password, online banking password, etc.

 

4. If she had given them your credit card number, then call her credit card company and request them to block/reverse the charge from any suspicious company.

Please let me know if you have any further question. Thank you,

Viet -MS Office Tech and other Microsoft Specialists are ready to help you