Hi and welcome. I'm Ansh and today, I will be trying my best to solve your issue.
Are you using Windows 7?
yeshope you can help me to remove safe mode from my computer
Yes, are you on some other computer now?
Oh, it should be in safe mode with network then
I don't understand as I am a 72 years old grandma
Which browser are you using now?
the current one I always use
What is it, Internet Explorer, Firefox etc?
Can I remotely fix the issue?
if you wish I would appreciate it
Thanks, XXXXX XXXXX
pls click on this link and join the session: http://22.214.171.124:8040/?Session=bb9b29b0-4a16-4ada-b014-5ae4ef51fe51
I am connected