How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Dr Technology Your Own Question
Dr Technology
Dr Technology, I.T Support Specialist
Category: Microsoft
Satisfied Customers: 73
Experience:  I am an experienced industry expert who loves his technology and loves to bring smiles to the faces of those who use technology.
68101561
Type Your Microsoft Question Here...
Dr Technology is online now

Hi, I bought Microsoft office and tried to set it up yesterday,

Resolved Question:

Hi, I bought Microsoft office and tried to set it up yesterday, keyed in product key set up a Microsoft account as directed, cannot access my account with the password XXXXX thought I used and therefore am blocked.
When I followed instructions to reset password XXXXX is not sending me a password. Cant remember details for security question. Need to access info and feeling very frustrated. Thank You.
Submitted: 3 years ago.
Category: Microsoft
Expert:  Josh replied 3 years ago.
Hi! My name is XXXXX XXXXX I will be assisting you. Let's get started!

I am going to give you steps to a private forum that is checked by Outlook/Hotmail moderators that can assist you in real time.

First you are going to need to create another email address with Hotmail. Please go to the following link to create that.
https://signup.live.com/signup.aspx

Once you create the new address do the following.

Please click http://windows.microsoft.com/en-US/hotmail/hotmail-support

Next choose "Your account has been temporarily blocked"

Tell them you have not been successful with the recovery form.

Be sure that under "Enter the email address (Microsoft Account) affected by this issue:"

You provide them the email address that is blocked and not the new one.

Under ‘Enter your contact email address:' give them the new account you just created.

In most cases they will respond in 24-72 hours, depending on how many requests they have waiting before yours.

A moderator can take a closer look at your account and work with you to try and help you get back in.

As well as sending the message directly to the moderator it can sometimes be quicker to reach out to them in their public forums and they may message you or ask you to message them privately with more information.

Go to the following link and click Participate and then click Ask a question on the menu at the top. A box will appear. In that box type what has happened. Remember to be very polite and give as much information as you can. Here is the link to the forums:
http://answers.microsoft.com/en-us/outlook_com/

Expert:  Dr Technology replied 3 years ago.
Hello there :)

Thank you for your question. I will be assisting you today.

Do you have windows xp, vista, or 7, or 8, or mac computer?

Can you please click on the website below, then click on Join session, then allow the ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:

http://166.78.231.170:8040/?Session=57162c80-ab48-4caa-a442-814125141456
Dr Technology, I.T Support Specialist
Category: Microsoft
Satisfied Customers: 73
Experience: I am an experienced industry expert who loves his technology and loves to bring smiles to the faces of those who use technology.
Dr Technology and other Microsoft Specialists are ready to help you