How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 37649
Experience:  Over 15 year experience resolving Microsoft Office Issues
32989067
Type Your Microsoft Question Here...
Richard is online now

I can not access my emails,I have been down all the avenues

Customer Question

I can not access my emails,I have been down all the avenues with no luck.I have used the same address and password XXXXX years now, can you advise me how to continue?
Submitted: 3 years ago.
Category: Microsoft
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard and I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can you tell me please for which email service this is?

eg: Hotmail, Gmail, Yahoo?

And which avenues have you been down, so I do not have you do the same instructions

Thank you
Customer: replied 3 years ago.

My email is [email protected]


it seems to accept my address but not my password

Expert:  Richard replied 3 years ago.
Sorry Allan, we block email addresses for privacy here.

Can you tell me the part of the email address ONLY after the @ symbol please?

Customer: replied 3 years ago.

hotmail.co.uk

Expert:  Richard replied 3 years ago.
Thank you Allan.

I want you to fill in the Account Recovery process please on my link below.

https://account.live.com/acsr?rollrs=04

It is going to ask you a series of questions. Please be as detailed and accurate in your responses, to ensure the best chance of instant recovery (else you will need to wait 24 hours or they may deny the request due to not enough information).

Do this please and let me know the results after completing the form.

Thank you
Customer: replied 3 years ago.

I have been down that road with no luck

Expert:  Richard replied 3 years ago.
What was the message it gave when you completed it Allan?