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James K.
James K., Consultant
Category: Microsoft
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
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purchased office Home & Student 2013 downloaded to my pc. Cannot

Resolved Question:

purchased office Home & Student 2013 downloaded to my pc. Cannot get it to download to my lap-top. When I bought office I was told I could download it to more than one computer. If the problem cannot be overcome would it be possible to send me a disc?
Submitted: 3 years ago.
Category: Microsoft
Expert:  James K. replied 3 years ago.
Hello XXXXX isXXXXX

Welcome to Just Answer

When you try and download it what happens ?>
Customer: replied 3 years ago.

message saying cannot install

Expert:  James K. replied 3 years ago.
Ok thanks

Can i remote on and have a look ?

I can send you a link to connect
Customer: replied 3 years ago.

yes

Expert:  James K. replied 3 years ago.
http://166.78.231.170:8040/?Session=2ef27166-140f-41fb-82f1-e03fb919bfdc

Click the Link above

1) Click Join
2) Click Run/OK/Yes/Allow if asked
3)Click Allow /Run/Ok if asked by Anti Virus
4)Let me know any issues


Cheers James
Customer: replied 3 years ago.

cannot login

Expert:  James K. replied 3 years ago.
not a problem

We can do this a different way using teamviewer

I have to step away for an hour , I now how we can fix this ive seen it before there are two files we need to remove

I will send you the details in an hour
Customer: replied 3 years ago.

page keeps crashing

Expert:  James K. replied 3 years ago.
no problem

We can do this a different way using teamviewer

I have to step away for an hour , I now how we can fix this ive seen it before there are two files we need to remove

I will send you the details in an hour
Customer: replied 3 years ago.

ok

Expert:  James K. replied 3 years ago.
Ok i am back are you ready
?
Customer: replied 3 years ago.

yes

Expert:  James K. replied 3 years ago.
Ok

No problem Lets do it this way

go to

http://www.teamviewer.com/en/index.aspx

Click the green download button

Once downloaded and installed

then it will open

Then post your

User ID and Password XXXXX

Cheers James
Customer: replied 3 years ago.

user ID 112 540 220


password XXXXX

Customer: replied 3 years ago.

ID 112 540 220


Password XXXXX


Your webpage keeps crashing every few seconds

Expert:  James K. replied 3 years ago.
can you check the password
Customer: replied 3 years ago.

ID 112 540 220


Password XXXXX

Expert:  James K. replied 3 years ago.
Its incorrect click to generate a new password XXXXX teamviwer
Customer: replied 3 years ago.

ID 112 540 220


Password XXXXX

Expert:  James K. replied 3 years ago.
It says teamviewer is not running on your machine

Please Restart your Machine
Customer: replied 3 years ago.

done

Expert:  James K. replied 3 years ago.
graphic
Customer: replied 3 years ago.

have downloaded teamview


password XXXXX changing, it is now 3556

Expert:  James K. replied 3 years ago.
Connected
Expert:  James K. replied 3 years ago.
Come back when the Machine restarts
Customer: replied 3 years ago.

hi James


Sorry about shutting down, I ran out of time.


Ready to go again when you are.

Expert:  James K. replied 3 years ago.
No problem

I am here

Send log in details
Customer: replied 3 years ago.

ID 112 540 220


Password XXXXX

Expert:  James K. replied 3 years ago.
Connected
Expert:  James K. replied 3 years ago.
Remote Fix cheers James
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