Hello Miro - sorry for delay... it was bedtime here when we last communicated. I can sign in successfully
I use windows 7 home ed.
It seems that something has happened to Windows Live Mail settings which caused that problem. First, you can use System Restore to restore settings to a previous point in time, when all worked fine. To do that, follow these steps: 1. Click the Windows Start button and type system restore into the search box and press Enter (or click Windows Start button and point to All Programs > Accessories > System Tools > System Restore) 2. You should see System Restore window. You will be given a choice to select either Recommended restore or Choose a different restore point 3. Since Recommended restore is usually one day old, select Choose a different restore point and press Next 4. You should see a list of restore points based on a date. You can also tick a box that says Show more restore points (if available) 5. Select a date when you know Windows Live Mail worked fine 6. To confirm, click Next and then Finish 7. Your computer will restart and restore all system settings to the date you selected Don't worry about your personal files because they won't be affected by this process.
I hope this helps!If not, you can remove current Windows Live Mail database so that it can be re-created at the next start.Here is how to do that:1. Exit Windows Live Mail if it is running2. Click the Windows Start button and type or copy & paste this command below into the search box and press Enter: %homepath%\appdata\local 3. A new window will open and there locate a folder named Windows Live Mail. Either delete that folder or rename it to something else, for example to Windows Live Mail-old 4. After that, restart your computer 5. After the restart, start Windows Live Mail and re-add your Hotmail account. Wait for the e-mails to download and there shouldn't be any problems nowIn case you uninstalled Windows Live Mail, you can download it on THIS LINK.
Let me know the results.Regards,
Thanks again - its late on were so I will follow your answer through in the morning and let you know the result.
Tried system restore route (tried that already prior to contacting you)- still cannot access emails back further than two days ago. Then started removal of w. live mail database - inputting the command you gave me brought up two files 'Local' and 'LocalLow' - opened both -Local had only Windows Live and W.L.Writer files - opened Windows live - cache file and a series of file codenames showed - so closed this route down .
.Went through Windows start - all programs and found Windows Live Mail prog. on listing.- checked compatibility tab for this and it was set for XP so changed that to 7 and applied change. - restarted computer.
Went back to run live mail but cannot access emails more than two/three days old. Could storage space be full? -(I was not warned that storage was close to full) -NB on getting original error message I did try the recommended downloading of windows live essentials progs including live mail to replace any possible corruption of windows live mail
1. Exit all open Internet Explorer windows 2. Click the Windows Start button and then Control Panel 3. There click on Network and Internet and then Internet Options 4. When the Internet Options window opens, click on the last tab - Advanced 5. There click on the Reset... button located at the bottom 6. After you have clicked it, click the new Reset button located at the bottom, without checking the Delete personal settings check-box 7. After that, Internet Explorer settings will reset to their defaults. Click Close and exit Internet Properties window 8. Wait for 5 seconds and then start Internet Explorer and check it that helped
Hi - I am having problems with my ISP (virgin media) not accepting my ISP password XXXXX this account and have phoned them to acquire a new one. The new one is also not working thus I am not able to receive any emails!
I will need to resolve this prior to going further in completing your last set of instructions.
Have sorted out above and run both sets of instructions you sent. I am receiving / sending new emails fine but 'older' emails are not uploading to me and computer software has been through 'cleaning' after my ISP problems but before running your remedial instructions. Could my back emails be deleted from the server or could they have been inadvertently saved over to some 'dark' corner of my files? How could I check for this latter possibility?
please see edit to my last post to you for current situation
Hi - I don't have a Hotmail address and only use my virgin media account email address ie it is my only alias. Reinstalling it gave me a screen that I was installing the same account that I deleted so that alias is set up OK.
I checked my virgin password XXXXX and it is in order.
Before I do the above procedure I am now having problems with my ISP (Virgin) in that my password XXXXX XXXXX recognised and this despite having been in contact with virgin and gone through their procedures including changing password XXXXX re-establish the link.
The error message codes are
server error 0x800ccc90 and
windows live email error ID 0x800ccc92
The result is that several tasks are not completed though some seem to be completed. Does this affect the advice you gave?
I do however receive (some?) new emails
Hi Miro - success at last! - Modified cookies and java settings and was able once again to access my email history through' My Virgin' account and am now able to action the content of some of the' lost' mails.