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Shefin
Shefin, Microsoft Office Specialist
Category: Microsoft Office
Satisfied Customers: 5160
Experience:  Working as Tech support specialist with a world famous computer manufacturer
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I cant get any sound from my pcs speakers. I can only hear

Resolved Question:

I can't get any sound from my pc's speakers. I can only hear using headphones. I use Windows 8
Submitted: 3 years ago.
Category: Microsoft Office
Expert:  Shefin replied 3 years ago.

Shefin :
Hello! Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
Shefin :
Please let me know when you are ready.
Customer:

I am ready now

Shefin :

Are you using a Laptop?

Customer:

No it's a Lenovo ideacentre

Shefin :

Model number?

Customer:

Would it be 2568?

Customer:

Oh, I think it is B540

Shefin :

Correct

Shefin :

Are you using the same port for both headphone and speaker?

Customer:

No

Shefin :

Can you get into Control panel?

Customer:

Yes

Shefin :

Select Hardware and Sound.

Customer:

OK

Shefin :

Select Sound.

Customer:

Ok

Shefin :

Under playback, may I know the options you are getting?

Customer:

Speakers

Shefin :

Only speakers?

Customer:

Yes, Realtek High Definition Audio, Default Device

Shefin :

Go back to Control panel.

Customer:

OK

Shefin :

Open Hardware and Sound.

Customer:

OK

Shefin :

Over there, do you see Realtek HD Audio manager?

Customer:

No

Customer:

There is a Lenovo HD Audio Manager

Shefin :

Alright.

Shefin :

Open that.

Customer:

OK

Shefin :

May I know the options you get over ther?

Shefin :

Do you see back panel and Front panel options?

Customer:

There are sliders for Speaker, Microphone and Recording Devices. There is an Advanced tab

Shefin :

Do you see back panel and Front panel options?

Customer:

No, there are also options to mute

Shefin :

Is this your screen?

Customer:

No, it's the same screen but I only have Speakers, Microphone and Recording Devices. In the right hand panel there are two buttons for Anologue, neither of which appear to be selected.

Shefin :

Can you double click any of them?

Customer:

No, I can move the sliders and click on the Mute. When I do that a red cross appears in the icon

Shefin :

I mean the ports that you see uhnder Analog.

Customer:

No I can't

Shefin :

Click On Advanced and let me know the options.

Customer:

I have the driver pack cd if that jelps

Shefin :

We will try that after checking the Advanced option.

Customer:

There are tabs for Speakers and Stereo Mix

Shefin :

You have properly connected the speakers. Right?

Shefin :

Select Speakers and let me know the options you get there.

Customer:

It didn't come with speakers. Aren't they internal?

Shefin :

Let me check it.

Shefin :

It comes with speakers installed.

Shefin :

Can I remotely access your computer?

Customer:

Yes, I think that is a good idea

Shefin :

Alright.

Shefin :

Please go to the link below, enter the pincode 817138 and click Download now.

Shefin :

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Shefin :
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Shefin, Microsoft Office Specialist
Category: Microsoft Office
Satisfied Customers: 5160
Experience: Working as Tech support specialist with a world famous computer manufacturer
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