Hi and welcome. I'm Ansh and today, I will be trying my best to solve your issue.
What is your email service?
What do you mean?
What is the part after @ in your email address?
Can I help you remotely?
Settings say mail.btinternet.com
Yes, you can help me remotely
which browser are you using?
I will give you the remote link
pls click on this remote link and join the session: http://126.96.36.199:8040/?Session=5f3923ec-8adc-4aec-b831-e4341aed2a8b
Ok that look fine...Thanks
Glad to know that!
Any further questions?
Yes, when I try to delete messages from alane mailbox it simply puts a line through without sending to the deleted items folder. Why?
You need to purge them to delete it
Let me show you how to purge
Yes that's great. Thanks...no more questions. you are a genius!
Thanks a lot!
Really glad to help you today
Kindly leave me a rating below to close this session and have a great day
I will enable the rating