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Ask Ansh P. Your Own Question
Ansh P.
Ansh P., MS Office Specialist
Category: Microsoft
Satisfied Customers: 8148
Experience:  Computer Science Engineer with 10 years experience in MS Office (All Versions).
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In Outlook 2007 I am getting a constant error: "Your IMAP server

Resolved Question:

In Outlook 2007 I am getting a constant error: "Your IMAP server closed the connection", Please can you help?
Submitted: 3 years ago.
Category: Microsoft
Expert:  Ansh P. replied 3 years ago.

Ansh P. :

Hi and welcome. I'm Ansh and today, I will be trying my best to solve your issue.

Ansh P. :

What is your email service?

Customer:

What do you mean?

Ansh P. :

What is the part after @ in your email address?

Customer:

btinternet.com

Ansh P. :

Can I help you remotely?

Customer:

Settings say mail.btinternet.com

Customer:

Yes, you can help me remotely

Ansh P. :

Thanks

Ansh P. :

which browser are you using?

Customer:

Google Chrome

Ansh P. :

I will give you the remote link

Customer:

ok

Ansh P. :

pls click on this remote link and join the session: http://166.78.231.170:8040/?Session=5f3923ec-8adc-4aec-b831-e4341aed2a8b

Ansh P. :

how

Ansh P. :

how's it?

Customer:

Ok that look fine...Thanks

Ansh P. :

Glad to know that!

Ansh P. :

Any further questions?

Customer:

Yes, when I try to delete messages from alane mailbox it simply puts a line through without sending to the deleted items folder. Why?

Ansh P. :

You need to purge them to delete it

Ansh P. :

Let me show you how to purge

Ansh P. :

got it?

Customer:

Yes that's great. Thanks...no more questions. you are a genius!

Ansh P. :

Thanks a lot!

Ansh P. :

Really glad to help you today

Ansh P. :

Kindly leave me a rating below to close this session and have a great day

Ansh P. :

pls wait

Ansh P. :

I will enable the rating

Ansh P. and other Microsoft Specialists are ready to help you