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Jason Jones
Jason Jones, Computer Technician
Category: Microsoft
Satisfied Customers: 16065
Experience:  Over 10 years work experience.
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Since my computer crashed Im trying to install Microsoft Office

Customer Question

Since my computer crashed I'm trying to install Microsoft Office Prof.Ed.2003. After inserting product key I get to a window with message "waiting for cabinets to be cached to local installation source" then nothing. What now?
Submitted: 3 years ago.
Category: Microsoft
Expert:  Jason Jones replied 3 years ago.

Hello and thank you for your question today. My name is Jason. I look forward to helping you today.

May I ask how long you have waited after the "waiting for cabinets..." message appears?

Also, does the message window stay on screen or does it vanish?
Customer: replied 3 years ago.

Stayed in screen about half and hour and message stays on screen

Expert:  Jason Jones replied 3 years ago.


Thank you for the update.

No extra charge:
May I please, start a remote screen sharing session with you so that I can better help you resolve this problem?

Customer: replied 3 years ago.

Yes please. I'm a bit old in the tooth so I need you to go slowly please

Expert:  Jason Jones replied 3 years ago.


Thank you.

Please, click the following link and choose to run the remote application: http://166.78.231.170:8040/?Session=bacc0f51-6b9d-4b0f-98f4-5ebe344a5a53

Customer: replied 3 years ago.

I tried this 3 times and didn't get any message to run the remote appliaction

Expert:  Jason Jones replied 3 years ago.


That is odd. Which browser are you using?

Did you click the button on that page to run the remote session?
Customer: replied 3 years ago.

Think I'm there now!

Expert:  Jason Jones replied 3 years ago.


Great.

Please, click the "Join Session" button and run the application.

Thank you.
Expert:  Jason Jones replied 3 years ago.

If we cannot get that workin, please, continue below.


- Please, click the following link, download that file, and run the file: https://secure.join.me/Download.aspx?webdownload=true
- Then download and allow that remote app to run.
- Once it is finished, please, tell me the 9 digit number that appears on the top of your screen.

Thank you.
Customer: replied 3 years ago.

888-106-775

Expert:  Jason Jones replied 3 years ago.
Thank you.
Expert:  Jason Jones replied 3 years ago.

All is now working.

If you ever wish to work with me in the future, you can ask your new questions and have them sent to me directly at the following page: http://www.justanswer.com/computer/expert-computertechmaster/

Thank you for your time and please, do not forget to rate my help below.

- Jason
Jason Jones and other Microsoft Specialists are ready to help you
Customer: replied 3 years ago.

How do I get a short cut on my desktop

Expert:  Jason Jones replied 3 years ago.

Are you referring to shortcuts for Microsoft Office?

- Click the Start button > All Programs > Microsoft Office
- Right click Microsoft Word, Excel, or Powerpoint, choose "Send to" > Desktop.

That will do just as you wish.

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