Microsoft Office Questions? Ask a IT Expert for Support ASAP
I have Outlook/Hotmail.
I received an email this afternoon from someone I know. I opened the email
and it asked me to click on a blue link. Which I did. Up comes a BBC page about diet. Then the screen changes to a security alert saying that in order to get back to Outlook I need to put in my password. Which I did. Then up came about 15 'unable to deliver' notices and emails coming to me from my contacts asking me if the email is really from me. Then I do into 'send' and find that everyone on my contact list has received a silly email from me. What shall we do?
The form you have asked me to fill out assumes that I can't access my email.
I can do so. That isn't the problem.
Also, I don't have a second email address.
Sorry to be so ignorant, but how do I change my password!
That doesn't work. I put in new password XXXXX it says...incorrect password.
This isn't what happens, Richard.
It gives an email address in the first box - that isn't mine - and asks me
to verify by typing it into the box below. Then it says it will give me a code.
I can't verify because it isn't mine.
OK. I'll log out and try to get back in. I hope I can find you again.
I logged out and - as you said - I now can't get back in. The password XXXXX work.
I've done the recovery form and given them another person's email address
so that they can contact me.
They said that it may take 24 hours before they get back to me!