How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 37517
Experience:  Over 15 year experience resolving Microsoft Office Issues
32989067
Type Your Microsoft Question Here...
Richard is online now

Can you help me, my email has been hacked and I stupidly gave

Resolved Question:

Can you help me, my email has been hacked and I stupidly gave away my password.
Submitted: 3 years ago.
Category: Microsoft
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can you tell me please for which email service this is? eg: Hotmail, Yahoo, Gmail?

And what is the exact message you now get when you try to login?

Thank you
Customer: replied 3 years ago.

I have Outlook/Hotmail.


I received an email this afternoon from someone I know. I opened the email


and it asked me to click on a blue link. Which I did. Up comes a BBC page about diet. Then the screen changes to a security alert saying that in order to get back to Outlook I need to put in my password. Which I did. Then up came about 15 'unable to deliver' notices and emails coming to me from my contacts asking me if the email is really from me. Then I do into 'send' and find that everyone on my contact list has received a silly email from me. What shall we do?

Expert:  Richard replied 3 years ago.
ok, you did fall for the Hack, don't feel bad Julie, a lot of people do.

We will first try to reset your password.

Use my form below to do this and be as detailed and accurate to the questions on the form as possible.

https://account.live.com/acsr?rollrs=04

Once the form is completed and you have submitted it, tell me exactly what happens please.

Thank you

Customer: replied 3 years ago.

The form you have asked me to fill out assumes that I can't access my email.


I can do so. That isn't the problem.


Also, I don't have a second email address.


Julie

Expert:  Richard replied 3 years ago.
Sorry Julie, nearly always you are not able to after the hack, sign in.

If you can, first before we do anything, please change your password.

Let me know when you have.

Customer: replied 3 years ago.

Sorry to be so ignorant, but how do I change my password!


J.

Expert:  Richard replied 3 years ago.
No problem.

In Hotmail, click on your name in the top right and click Account Settings.

Click on Password XXXXX you can change it there.

Let me know when you have please.

Customer: replied 3 years ago.

That doesn't work. I put in new password XXXXX it says...incorrect password.


 

Expert:  Richard replied 3 years ago.
You need to first put in the old password XXXXX

It has three boxes, all labelled and the first is to put in the old password XXXXX

Customer: replied 3 years ago.

This isn't what happens, Richard.


It gives an email address in the first box - that isn't mine - and asks me


to verify by typing it into the box below. Then it says it will give me a code.


I can't verify because it isn't mine.

Expert:  Richard replied 3 years ago.
ok, it looks like your password XXXXX changed, but as your logged in, it is allowing you access. Else you could change the password XXXXX

You will lose access soon, so you need to know log out and tell me if you can then sign back in.

You likely will not be able to, but we have to do this to do the recovery process.

Customer: replied 3 years ago.

OK. I'll log out and try to get back in. I hope I can find you again.

Expert:  Richard replied 3 years ago.
Thanks

Let me know the results please
Customer: replied 3 years ago.

I logged out and - as you said - I now can't get back in. The password XXXXX work.

Expert:  Richard replied 3 years ago.
yes, as they changed the password, this is what they always do, and you would have been logged out within a few hours regardless.

So now, do the recovery form please and let me know the results.

Link is here

https://account.live.com/acsr?rollrs=04

Let me know the results please

Customer: replied 3 years ago.

I've done the recovery form and given them another person's email address


so that they can contact me.


They said that it may take 24 hours before they get back to me!


 

Expert:  Richard replied 3 years ago.
It will take this long, but they will then send an email to the email address you set, with the instructions to reset the password XXXXX recover access.

I have marked this question to never close, so if no reply in 24 hours (rare but can happen) just let me know here. No problem with this Julie.

If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Richard and other Microsoft Specialists are ready to help you