How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask jstinehelfer Your Own Question
jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
63323962
Type Your Microsoft Question Here...
jstinehelfer is online now

I am trying to get a bew copy of Office downloaded. When I

Customer Question

I am trying to get a bew copy of Office downloaded. When I try to access my Microsoft account I get a message 'Your account and p/w may have been used bysomeone else.' I hav changed the password XXXXX time and each timea messagetells m I can sign, but when I try, same answer. HHEELLPP!! Platform is Windows 7
Submitted: 3 years ago.
Category: Microsoft
Expert:  KamilAnwar1 replied 3 years ago.
Hello & Welcome to JustAnswer. I'm Kamil and i will do my best to assist you.

May i remotely connect to your computer to troubleshoot the issue directly, as that would be easier to see what is happening?

Thanks
Customer: replied 3 years ago.

Yes, Kamil, that's OK

Expert:  KamilAnwar1 replied 3 years ago.
Robin

Please click the link below and run the downloaded program:

https://secure.logmeinrescue.com/R?i=2&Code=804825

Thanks