Hello Colette! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Do you have backup? When you installed windows 8.1, did it give you the option to back up / save your data/ files? And/or did it give you a warning that all your data will be wiped out?
Where did you purchase Microsoft Office previously? Do you still have the Microsoft Office license/product key?Can you please click on the website below:http://www.teamviewer.com/, then download and install the TeamViewer program; keep default, basic , personal options during installation, then tell me the ID and password XXXXX will provide you; don't close the TeamViewer programPlease reply at the box below. Thank you,
I kept the basic and personal options on offer. No mention of default.
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I think my computer ID is Colette-TOSH