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jstinehelfer, Information Systems Manager
Category: Microsoft Office
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Experience:  A+ Comptia Certified computer repair
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Microsoft home and student 2013 will not download office signalling

Customer Question

Microsoft home and student 2013 will not download office signalling error codes 5-11
Submitted: 2 years ago.
Category: Microsoft Office
Expert:  Viet -MS Office Tech replied 2 years ago.
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Was office 2013 working previously? Do you have windows xp, vista, or 7, or 8, or 8.1?

Can you please click on the website below, then click on Join session, then allow the Elsinore / ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:

http://166.78.231.170:8040/?Session=0bdb68f4-749c-4e59-867f-0131ec92b2fd

Thank you
Customer: replied 2 years ago.

office worked on windows 7 & 8 . I am now on windows 8.1

Expert:  Viet -MS Office Tech replied 2 years ago.
Do you mean the same computer had windows 7, then you upgraded to windows 8, then windows 8.1? Have you gone to Control panel, and uninstall all microsoft office... program(s) first, then restart the computer, and install office?

Thank you
Customer: replied 2 years ago.

no! It worked on my last computer on windows 7 and on my current computer on windows 8

Expert:  Viet -MS Office Tech replied 2 years ago.

I'm sorry, do you currently see any Microsoft Office program in Control Panel?

Is this a brand-new windows 8 computer you have just bought?

Thank you

Customer: replied 2 years ago.

I have replied to your last question

Expert:  Viet -MS Office Tech replied 2 years ago.
I'm sorry. No to the question about microsoft office in Control Panel right?

Is your windows 8 a brand-new computer you just bought?

Thank you
Customer: replied 2 years ago.

what else do you need?

Expert:  Viet -MS Office Tech replied 2 years ago.

I'm sorry. Did you see my last reply?

 

1. No to the question about microsoft office in Control Panel right?

 

2. Is your windows 8 a brand-new computer you just bought?

Thank you

Customer: replied 2 years ago.

i am going round in circles here. I use windows 8.1 o


n my existing computer and office worked on this computer on windows 8. What more do you want?

Expert:  Viet -MS Office Tech replied 2 years ago.
I'm sorry, I was asking some more questions, but you did not answer. The more information I have, the easier it is to troubleshoot Can you try this:

  1. Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings.
    (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, click Settings, and then click Change PC settings.)

  2. Tap or click Update and recovery, and then tap or click Recovery.

  3. Under Refresh your PC without affecting your files, tap or click Get started.

  4. Then see if you can install office 2013 right away.

 

Thank you,

Customer: replied 2 years ago.

no!

Expert:  Viet -MS Office Tech replied 2 years ago.
I'm sorry, I'm trying to help, but it looks like you do not want to work with me. I will open this issue to other professionals; we guarantee our service. Thank you
Expert:  hongkongpom replied 2 years ago.
Are you using a hard wired desktop or a Wifi portable device please?

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