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Viet -MS Office Tech
Viet -MS Office Tech, Other
Category: Microsoft Office
Satisfied Customers: 36826
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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how to open dbx files

Resolved Question:

how to open dbx files
Submitted: 3 years ago.
Category: Microsoft Office
Expert:  Viet -MS Office Tech replied 3 years ago.

Hello Leone! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8? Are these .dbx files from Outlook Express program?

Can you please click on the website below, then click on Join session, then allow the Elsinore / ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:

http://166.78.231.170:8040/?Session=183cff23-a21c-4184-814f-5a7507b9fd5a

Thank you,

Customer: replied 3 years ago.

Hi, Ihave wxp home edition


I use outlook express as mail.


I have tried to copy my emails to a folder and after that I have tried to open them with word/ pdf but no luck.


All I am trying todo is because I bought a new computer and it runs windows 8.1.


I still do not know how to operate windows 8.1 but i will try.


I am using both computers trying to get stuff from xp to 8.1???

Expert:  Viet -MS Office Tech replied 3 years ago.

Thank you. I see. Also, what email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.? If you go to your email website, and sign in your email address there, do you see all your email messages there? If yes, this is the easiest solution. If no, please try the following:

You can download and install and use the MiTeC Mail Viewer program in order to view Outlook express .dbx files:

http://www.mitec.cz/mailview.html
http://www.pcworld.com/article/260778/mitec_mail_viewer_makes_accessing_old_messages_easier.html
Reference:
http://www.pcworld.com/article/258884/read_old_outlook_express_messages_when_you_no_longer_have_outlook_express.html

If the above program does not work on Windows 8.1, then another program is Windows Live Mail :
http://windows.microsoft.com/en-us/windows-live/essentials-other#essentials=overviewother
; you can use the import option in windows live mail:
http://windows.microsoft.com/en-us/windows-vista/import-messages-into-windows-mail-from-outlook-express

Please click on the Reply to Expert tab below, and reply back to me, so I can help further if there is still any issue. Thank you,

Customer: replied 3 years ago.

Thanks for your answer.


Please note that I am not very technical.


What do you mean when you said my email website?

Expert:  Viet -MS Office Tech replied 3 years ago.
You're welcome. That's okay. First, please let me know this: what email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
(For privacy purpose, please do not provide your full email address; please provide only the part after the character @, such as @hotmail.com, @yahoo.com, @gmail.com, etc.)

Thank you
Customer: replied 3 years ago.

@talktalk.net

Expert:  Viet -MS Office Tech replied 3 years ago.

Thank you. Please go to the website below:

http://www.talktalk.co.uk/

, then click on the Mail option near the top at that website
, then log in your email address there, and see if your email messages are there.

Thank you,

Customer: replied 3 years ago.

Yes my emails are there and that is the way I was reading my mail.


The point is that I have a folder with my old emails and I would like to open them as they are in dbx.


I will no longer use xp after 8/4/14as I am afraid that I will not be secure, that is the reason I bought a new computer with win 8.1.


Is there a way that I can use only win 8.1 to send and recieve mail like I used to do, without having to go to my mail web.


I do appologise if I have I have not been coperative

Expert:  Viet -MS Office Tech replied 3 years ago.

No problem. Windows 8.1 does not have the Outlook Express email program, but there is an alternate email program called Windows Live Essentials / Windows Live Mail from Microsoft, which you can download and install at the website below:
http://windows.microsoft.com/en-us/windows-live/essentials-other#essentials=overviewother

After installing, you can open Windows Live Mail program and follow the steps to set up your talktalk email; the steps/illustrations are at the website below:
https://help2.talktalk.co.uk/computer/set-windows-live-mail-talktalk

After that is done, it will start downloading your emails to the new computer
; then use the import option to import old messages .dbx files/folder in windows live mail
; full steps:
http://windows.microsoft.com/en-us/windows-vista/import-messages-into-windows-mail-from-outlook-express
, and video instructions:
http://www.youtube.com/watch?v=vXk_NLO9xoc

Thank you,

Customer: replied 3 years ago.

Can I try what you have told me before I close up with you just in case I do some thing terrible.


I do appologise

Expert:  Viet -MS Office Tech replied 3 years ago.

Yes, no problem, please take your time to try. This question will not be closed until a week even if you rate my service now or later, or until the issue is resolved. I will help you further if there is still any issue. Thank you,

Customer: replied 3 years ago.

Hi, I have downloaded live mail and even set my email through talktalk site as you asked.


When windows starts to download the folders I am getting a message that the server stopped, so I phoned my server and they did a test and said that on their side everything is working as it should do.


They also suggested that windows live is not properly set could that be???

Expert:  Viet -MS Office Tech replied 3 years ago.
That is strange. Can I connect remotely to your computer and check on the issue directly for you?

Thank you,

Customer: replied 3 years ago.

please do I need all the help I can get

Expert:  Viet -MS Office Tech replied 3 years ago.
Please click on the website below:

https://www.join.me

, then click on "start meeting" at that website
, then download and run the file join.me when it prompts or shows
, (if prompted, click on Share)
, then tell me the 9 digit numbers that it will show in the join.me program.
, (Do not close the Join.me program.)

Thank you
Customer: replied 3 years ago.

Sorry but it seems that it is not opening I have got a code but it is not doing anything

Expert:  Viet -MS Office Tech replied 3 years ago.

Can you please give me the code in the join.me program? Thank you,

Customer: replied 3 years ago.

sorry but the whole programme seems like it does not want to start????

Expert:  Viet -MS Office Tech replied 3 years ago.
Sorry, that's strange. Let's try a new program. Please click on the new website below:

http://www.teamviewer.com/

, then download and install the TeamViewer program there
; keep default / basic / personal options during installation
, then tell me the ID and password XXXXX will provide you
, don't close the TeamViewer program.

Thank you
Customer: replied 3 years ago.

id 123 456 789


 


pass 5955

Expert:  Viet -MS Office Tech replied 3 years ago.
Are you sure the ID showing is 123 456 789 ?

Please open TeamViewer program, then check the exact numbers it is showing on the right of Your ID in the TeamViewer program.

Thank you
Customer: replied 3 years ago.

SORRY XXXXXXXXX /p>

Expert:  Viet -MS Office Tech replied 3 years ago.
I'm sorry, this web page blocks the ID as it thinks it's a phone number. Can you please type the ID in separate lines like:

235
738
239

Also, confirm the password. Thank you
Customer: replied 3 years ago.

191


331


513


5955

Expert:  Viet -MS Office Tech replied 3 years ago.
Working on issue, thanks.
Expert:  Viet -MS Office Tech replied 3 years ago.
I have helpd via remote support. If you need anything else later, please let me know any time. Please rate my service below. Thank you very much.
Viet -MS Office Tech, Other
Category: Microsoft Office
Satisfied Customers: 36826
Experience: Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
Viet -MS Office Tech and 2 other Microsoft Office Specialists are ready to help you
Customer: replied 3 years ago.

Hi Viet,


my name is XXXXX XXXXX chatted yesterday a problem has cropped up is it possible to help me out

Expert:  Viet -MS Office Tech replied 3 years ago.
I'm sorry. Yes, what is the problem now? Thank you
Customer: replied 3 years ago.

I am on the web site but cannot see your answer only on mobile

Expert:  Viet -MS Office Tech replied 3 years ago.
Go to your email, then click on the link from the email message from Viet / JustAnswer. Thank you
Customer: replied 3 years ago.

I tried but there are no new emailz

Customer: replied 3 years ago.

Hi,


I tried but there are no emails

Expert:  Viet -MS Office Tech replied 3 years ago.
Do you mean in Windows Live Mail program, you cannot receive any email mesages from anyone? Thank you
Customer: replied 3 years ago.

Yes


What happened is that today I had windows pop up and ask me to update HP and I did as I updated to 8.1.


When update finished I got a window saying a problem occured and it was going to be resolved.


The screen went for about 10 minutes and then every thing was normal except my mailand all was gone

Expert:  Viet -MS Office Tech replied 3 years ago.

I see, the updated windows 8.1 caused the issue. Please go to the website below on the computer:

http://www.teamviewer.com

, then download and install the TeamViewer program there
; keep default / basic / personal options during installation
, then tell me the ID and password XXXXX will provide you
, don't close the TeamViewer program.

Thank you

Customer: replied 3 years ago.

Id XXXXXXXXX /p>

pass 8006

Expert:  Viet -MS Office Tech replied 3 years ago.
I'm sorry, can you please type the ID in 3 separate lines? Also, please provide the password XXXXX Thanks
Customer: replied 3 years ago.

191


331


513


 


pass8006

Expert:  Viet -MS Office Tech replied 3 years ago.

I have connected to your computer; please chat with me on the computer.

 

Edit: Fixed issue via remote support.

 

You can get back to me any time at the website below. Thank you,

 

http://www.justanswer.co.uk/computer/expert-itstuff/

Customer: replied 3 years ago.

Thanks lot Viet that was really wonderful you really saved my day.


You deserve 300% satisfaction.


Wonderful job keep it up.


 


Leon

Expert:  Viet -MS Office Tech replied 3 years ago.

You're welcome. If you have any other computer question/issue, please come back any time. Take care! Thank you for your feedback.

http://www.justanswer.co.uk/computer/expert-itstuff/

Viet -MS Office Tech, Other
Category: Microsoft Office
Satisfied Customers: 36826
Experience: Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
Viet -MS Office Tech and 2 other Microsoft Office Specialists are ready to help you

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