How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet -MS Office Tech Your Own Question
Viet -MS Office Tech
Viet -MS Office Tech, Other
Category: Microsoft
Satisfied Customers: 38971
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
30037186
Type Your Microsoft Question Here...
Viet -MS Office Tech is online now

I think I made an error inserting details when trying to register

This answer was rated:

I think I made an error inserting details when trying to register my Microsoft account on a new laptop. Is there a way I can start again? Please help. Jonathan

Viet -MS Office Tech :

Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

Viet -MS Office Tech :

I'm sorry about the issue. Does it let you create a new microsoft account / email address? Yes, you can start over again.

Viet -MS Office Tech :

If that does not work, please try this: turn off the Compaq laptop, then turn it back on, then keep pressing & releasing the key F11 until a menu appears (or use the F10 key if it does not wrok), then choose the troubleshoot /recovery manager (or reset) option.

Customer:

Yes, I have set up my email account on the new machine and it is working fine.

Viet -MS Office Tech :

But you cannot use the new compaq laptop now?

Customer:

Sorry, I wrote this reply before I saw your message with the solution. I will try your solution now.

Viet -MS Office Tech :

No problem.

Viet -MS Office Tech :

Full details: scroll down at the website below, then click on the option "Recovery when Windows 8 does not start correctly":
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03489643&cc=us&dlc=en&lc=en#N775

Viet -MS Office Tech :

If that does not work, please try:


1. At the login screen, press & keep holding the Shift key.



2. Click on the Power icon, then click on Restart while still holding the Shift key.




3. Wait until a menu appears, then you can release the Shift key.




4. Select the troubleshoot / reset option


; select the option remove my files (not option fully clean drive) if prompted


Viet -MS Office Tech :

If needed, you can sign up for a new microsoft account (outlook/hotmail email address) at the website below:
https://www.outlook.com/

Viet -MS Office Tech and 2 other Microsoft Specialists are ready to help you

Hi Johnathan,

 

Please let me know if there is still any issue.

 

Thank you,

Customer: replied 3 years ago.

All sorted now. Thanks for your advice and help. Regards, Jonathan

You're welcome. Great. If you need anything else later, please let me know any time. Also, can you please take a moment to rate my service by clicking on a face icon / service option above, then click on Submit when it shows up. Thank you