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Viet -MS Office Tech
Viet -MS Office Tech, Other
Category: Microsoft
Satisfied Customers: 38186
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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I think I made an error inserting details when trying to register

Resolved Question:

I think I made an error inserting details when trying to register my Microsoft account on a new laptop. Is there a way I can start again? Please help. Jonathan
Submitted: 3 years ago.
Category: Microsoft
Expert:  Viet -MS Office Tech replied 3 years ago.

Viet -MS Office Tech :

Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

Viet -MS Office Tech :

I'm sorry about the issue. Does it let you create a new microsoft account / email address? Yes, you can start over again.

Viet -MS Office Tech :

If that does not work, please try this: turn off the Compaq laptop, then turn it back on, then keep pressing & releasing the key F11 until a menu appears (or use the F10 key if it does not wrok), then choose the troubleshoot /recovery manager (or reset) option.


Yes, I have set up my email account on the new machine and it is working fine.

Viet -MS Office Tech :

But you cannot use the new compaq laptop now?


Sorry, I wrote this reply before I saw your message with the solution. I will try your solution now.

Viet -MS Office Tech :

No problem.

Viet -MS Office Tech :

Full details: scroll down at the website below, then click on the option "Recovery when Windows 8 does not start correctly":

Viet -MS Office Tech :

If that does not work, please try:

1. At the login screen, press & keep holding the Shift key.

2. Click on the Power icon, then click on Restart while still holding the Shift key.

3. Wait until a menu appears, then you can release the Shift key.

4. Select the troubleshoot / reset option

; select the option remove my files (not option fully clean drive) if prompted

Viet -MS Office Tech :

If needed, you can sign up for a new microsoft account (outlook/hotmail email address) at the website below:

Viet -MS Office Tech and other Microsoft Specialists are ready to help you
Expert:  Viet -MS Office Tech replied 3 years ago.

Hi Johnathan,


Please let me know if there is still any issue.


Thank you,

Customer: replied 3 years ago.

All sorted now. Thanks for your advice and help. Regards, Jonathan

Expert:  Viet -MS Office Tech replied 3 years ago.
You're welcome. Great. If you need anything else later, please let me know any time. Also, can you please take a moment to rate my service by clicking on a face icon / service option above, then click on Submit when it shows up. Thank you