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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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I HAVE 2 COMPUTERS FORGOTTEN PASSWORD XXXXX OTHER COMPUTER AND

Customer Question

I HAVE 2 COMPUTERS FORGOTTEN PASSWORD XXXXX OTHER COMPUTER AND UNABLE TO [email protected]
Submitted: 3 years ago.
Category: Microsoft
Expert:  KamilAnwar1 replied 3 years ago.
Hello & Welcome to JustAnswer. I'm Kamil and i will do my best to assist you.

Can you tell me if this password is for logging into your -email- address that you wish to recover?

Thanks
Customer: replied 3 years ago.


yes

Expert:  KamilAnwar1 replied 3 years ago.
Ernest

Can i connect to your computer to take a look at the issue remotely?

Thanks
Customer: replied 3 years ago.


if you can get onto other computer then by all means do so.

Expert:  KamilAnwar1 replied 3 years ago.
Ernest

We'll need to connect to the computer you have access to; and then try to reset the password for the email.

It's the same email used on two computers right?

Thanks
Customer: replied 3 years ago.


sorry to bother you but are we getting anywhere

Expert:  KamilAnwar1 replied 3 years ago.
I was waiting for a response from you.

Please click the link below and run the downloaded program:

https://secure.logmeinrescue.com/R?i=2&Code=330567

OR >>CLICK ME<<

Click on the downloaded file, and Click Run.

If asked by system to allow the file to run, select "Yes/Allow/OK"

Thanks

Expert:  KamilAnwar1 replied 3 years ago.
I am unable to connect your computer is disconnecting on and off, repeatedly.


Please go to www.join.me

Click Start Meeting

Click on the downloaded file, join.me.exe and click run.

You will see 9 digits on top of your screen. i.e 123-456-789

Please reply with those 9 numbers here.