How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask James K. Your Own Question
James K.
James K., Consultant
Category: Microsoft
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
20304743
Type Your Microsoft Question Here...
James K. is online now

Hi Team! When I try to delete mail from my inbox on 2003,

Customer Question

Hi Team!

When I try to delete mail from my inbox on 2003, only a line is scored through the message an it does not go. Needless to say that my inbox is now mounting. Pleeease can you advise, thank you and kind regards

Phil.
Submitted: 3 years ago.
Category: Microsoft
Expert:  James K. replied 3 years ago.
Hello XXXXX isXXXXX

Welcome to Just Answer

Please do this

Edit > Purge Deleted Messages,

Close /Open Outlook they will be deleted

Cheers James


Thanks ok now Please rate my Service with the Smiley Faces and submit and come back any issues

Any future Questions ask for James K

Cheers James
Customer: replied 3 years ago.

Hi James K


 


That worked, though what I thought might happen that did not, is once I delete an item, outlook does not automatically drop to the next mail, making it far quicker to delete old mails (it always used to) can I be cheeky and ask you to help me with this for the same fee and you will receive a Biiig smiley face!


 


Cheers, Phil.

Expert:  James K. replied 3 years ago.
No Problem

In outlook:
>click 'edit'
>hover mouse over 'purge' from the drop down menu
>select 'purge options'
>check the box 'purge items when switching folders while online'

now, whenever you mark a message for deletion in outlook,

it will be removed from outlook when:

1) you are online, and

2) you switch from your inbox to another folder


This is How Outlook and Imap worls

Cheers James

Thanks ok now Please rate my Service with the Smiley Faces and submit and come back any issues

Any future Questions ask for James K
Customer: replied 3 years ago.

Hi James


 


Sorry to be a nusence, but there is no 'purge' tab on my drop down menu in edit, have tried looking everywhere......


 


p.


 

Expert:  James K. replied 3 years ago.
your using outlook 2003

then you may be best thia way

In Outlook 2003, select View | Arrange By | Current View | Hide Messages Marked for Deletion.

Cheers James

Thanks ok now Please rate my Service with the Smiley Faces and submit and come back any issues

Any future Questions ask for James K
James K. and other Microsoft Specialists are ready to help you
Customer: replied 3 years ago.

Ok thanks James


 


Have to go out now, so have printed off your retort and trust your expertise!


 


Consider the rating done as v. good. I am surrounded by IT wizzes, though sometimes too embarrassed to ask their help. Will look you up for any further quieries.


 


Kind regards


 


Phil

Expert:  James K. replied 3 years ago.
no Problem anytime