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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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i am receiving e mails but they will not open i just get a

Customer Question

i am receiving e mails but they will not open i just get a white screen , i have been in touch with my server who went through it but could not solve the problem and suggested it must be a problem with the soft ware could you please ---advise
Submitted: 3 years ago.
Category: Microsoft
Expert:  KamilAnwar1 replied 3 years ago.
Hello & Welcome to JustAnswer. I'm Kamil and i will do my best to assist you.

Are you currently online from a computer?

Thanks
Customer: replied 3 years ago.

yes i am on line

Expert:  KamilAnwar1 replied 3 years ago.
Noel

Can i connect to your computer to take a look and troubleshoot the issue?

Thanks
Customer: replied 3 years ago.

yes

Expert:  KamilAnwar1 replied 3 years ago.
Please click the link below:

https://secure.logmeinrescue.com/R?i=2&Code=759835

OR >>>CLICK ME<<<

A program called 'support-logmeinrescue.exe' will be downloaded.

Click on the downloaded file and click run.

If asked by system to allow the file to run, select "Yes/Allow/OK"

Thanks
Expert:  KamilAnwar1 replied 3 years ago.

Noel

 

Did you run the downloaded file? You have to click on it to run it.

 

Thanks