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KamilAnwar1
KamilAnwar1, Office Specialist
Category: Microsoft
Satisfied Customers: 5184
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Hi, My Laptop ( Windows 7) is able to access and retain

Customer Question

Hi, My Laptop ( Windows 7) is able to access and retain contact with the Internet through Internet Explorer but within a very few minutes of opening Outlook 2013 that contact is lost. Is this something to do with the setting? I would be very grateful for your help. Tom Bates


 


You seem unable to respond because "another member has used the same email"  Not a problem I have ever had before.


 


UK telephone Number 01929424560

Submitted: 3 years ago.
Category: Microsoft
Expert:  KamilAnwar1 replied 3 years ago.
Hello & Welcome to JustAnswer. I'm Kamil and i will do my best to assist you.

May i remotely connect to your computer to troubleshoot this issue?

Thanks
Customer: replied 3 years ago.

Rear Kamil, or one of your colleagues,


 


I would be very happy to give you remote access.


 


Tom

Expert:  KamilAnwar1 replied 3 years ago.
Please click the link below:

https://secure.logmeinrescue.com/R?i=2&Code=449983

OR >>>CLICK ME<<<

A program called 'support-logmeinrescue.exe' will be downloaded.

Click on the downloaded file and click run.

If asked by system to allow the file to run, select "Yes/Allow/OK"

Thanks
Expert:  KamilAnwar1 replied 3 years ago.
Can you close Outlook
Expert:  KamilAnwar1 replied 3 years ago.
I got disconnected, please fix the connection again
Expert:  KamilAnwar1 replied 3 years ago.
Please connect me again.
Expert:  KamilAnwar1 replied 3 years ago.
I have resolved the issue via remote support.

Thanks