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Jason Jones
Jason Jones, Computer Technician
Category: Microsoft Office
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Experience:  Over 10 years work experience.
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I have had an e-mail address with microsoft and a lot of attachments

Customer Question

I have had an e-mail address with microsoft and a lot of attachments on e-mails received in that e-mail address. I cannot access it because I have forgotten the password. Can I never get to it again?
Submitted: 2 years ago.
Category: Microsoft Office
Expert:  Jason Jones replied 2 years ago.

Hello and thank you for your question today. My name is Jason. I look forward to helping you today.

I am sorry to hear you are having such problems with your Hotmail account. I have had to personally deal with this issue a good couple thousand times.

When you fill out the form asking for your previous password, you can just enter "I do not remember" just as you should enter "I do not remember" for any of the other values in that password reset form.

After you fill the form out, it may take up to a few days before Hotmail will get to your case and contact you.

If you have indeed, tried all of the basic password reset procedures, you may wish to skip to the last of my instructions and call them directly.


Please, follow the instructions below to reset your password:
- Click the following link: http://account.live.com/password/reset
- Fill out all of the requested information
- Once all of that is complete, you will be given the option to reset your password.


You will be able to reset your password now.

If you have issues with that or you would just rather speak with someone, you can call the following number: 866-672-4551 (Choose to speak with a billing representative and upgrade to Hotmail Plus)

If all of that does not work, you may wish to consider upgrading your Hotmail account to the Hotmail Plus package, which is $19.99 per year. You can do that by calling the following number and telling them that you want to upgrade your free Hotmail account to the Hotmail Plus package: (866) 672-4551 (Choose to speak with a billing representative and upgrade to Hotmail Plus) Once you do that, they will work with you to get your password reset.


I look forward to your next message or your rating below.

To rate me, you can click one of the faces below and click Submit/Ok or click the Accept button.

If you ever wish to work with me in the future, you can ask your new questions and have them sent to me directly at the following page: http://www.justanswer.com/computer/expert-computertechmaster/

Thank you again,
- Jason

Expert:  Jason Jones replied 2 years ago.


Please, do not create duplicate questions, as they may incur an extra cost for you.


Thank you for the update.

No extra charge:
May I please, start a remote screen sharing session with you so that I can better help you resolve this problem?

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