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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 38329
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I am a novice to computing having got my first laptop in

Resolved Question:

I am a novice to computing having got my first laptop in December last at the age of 65. While finding my way I attempted to register with Calendar on Windows. It appears that I inadvertantly gave an incorrect username. I gave it [email protected] instead [email protected] Since then every time I attempt to register I am asked to verify my username , when of course I request them to resend the email they send it to the wrong email address. I only realised my error on 22 April when I set up a new account using my correct username. I would be obliged if you could help me resolve this problem, and if you could do so in simple terms as I am sure you have now realised I certainly am a novice. yours Stephen xxxx

Submitted: 3 years ago.
Category: Microsoft
Expert:  Richard replied 3 years ago.
Thank you for your question Stephen, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

To clarify, you are using Windows Live Mail and the calendar in it, but by accident Windows Live Mail has been registered to the incorrect Hotmail account.

Can you confirm I understand your problem correctly please?

Thank you
Customer: replied 3 years ago.

Yes Ithink that is the case but as I said I am very new to this. Stephen.

Expert:  Richard replied 3 years ago.
Thats ok Stephen, I have lots of patience :)

In Windows Live Mail, click on the top right Arrow then click on Options, then Email Accounts.

Remove the email account set there by clicking on it then click Remove

Then click Add and add the correct Hotmail account to Windows Live Mail so it is set correctly.

Let me know the results please

Thank you
Customer: replied 3 years ago.

Dear XXXXX you must now know that Iam a novice, where do I find WINDOWS LIVE MAIL.

Expert:  Richard replied 3 years ago.
ok, I think it is a lot easier if I do all this for you Stephen.

As Windows Live Mail is the program your having the problem with.

Can I log on and look please on the connected computer?

It is easier to work with you on this. You can see and control everything I do

Can you please click on my link below.

http://tinyurl.com/9439e

This will download a program to your computer.

Run this program by double clicking it.

You will then see a ID and Password.

Please send that to me in your next message.

Do not close the program, please leave it open.

Make sure to seperate the code numbers with a space eg: 1 2 3 4 5 6 7 8 9

Thank you
Customer: replied 3 years ago.

Richard it appears that I blew it again where did Igo wrong this time

Expert:  Richard replied 3 years ago.
I do not know, as I can not see what you are doing Stephen

On exactly which of my steps did you get stuck?

Customer: replied 3 years ago.

from when the id and password XXXXX should I have scrooled down to continue ?

Expert:  Richard replied 3 years ago.
no, you note the ID and Password XXXXX send it to me here in your next message please.

Customer: replied 3 years ago.

ID is 2 6 0 6 1 3 9 5 7 Password XXXXX 1 3 2 2 Stephen

Expert:  Richard replied 3 years ago.
Stephen,

You need to leave the program open, you closed it.

Open the Teamviewer program again, tell me the new password XXXXX leave the program open please.

Customer: replied 3 years ago.

How do I REOPEN teamviewer

Expert:  Richard replied 3 years ago.
Run the file again Stephen that you downloaded. If you did not know where you downloaded it to

Just carefully follow my instructions again.

Can you please click on my link below.

http://tinyurl.com/9439e

This will download a program to your computer.

Run this program by double clicking it.

You will then see a ID and Password.

Please send that to me in your next message.

Do not close the program, please leave it open.

Make sure to seperate the code numbers with a space eg: 1 2 3 4 5 6 7 8 9

Thank you
Customer: replied 3 years ago.

ID 2 6 0 6 1 3 9 5 7 Password 6 2 0 2

Expert:  Richard replied 3 years ago.
You closed it again Stephen

You need to leave the program open and running, you cannot close it please.

Customer: replied 3 years ago.

after I send ID and Password XXXXX you what do I do. Stephen.

Expert:  Richard replied 3 years ago.
Nothing, just leave the program open and wait please
Customer: replied 3 years ago.

Do I send them again ? Stephen.

Expert:  Richard replied 3 years ago.
yes please,

Open the program again, it gives you a new password, give me that, leave the program OPEN and wait please
Customer: replied 3 years ago.

I am really sorry truly sorry but how do I do that ?

Expert:  Richard replied 3 years ago.
Its ok!

Ok, now follow my instructions again Stephen, but DO NOT close the program, leave the window open that shows you the ID and Password XXXXX you keep closing this.

Can you please click on my link below.

http://tinyurl.com/9439e

This will download a program to your computer.

Run this program by double clicking it.

You will then see a ID and Password.

Please send that to me in your next message.

Do not close the program, please leave it open.

Make sure to seperate the code numbers with a space eg: 1 2 3 4 5 6 7 8 9

Thank you
Customer: replied 3 years ago.

id 2 6 0 6 1 3 9 5 7 pass 2 7 2 8

Expert:  Richard replied 3 years ago.
connected
Expert:  Richard replied 3 years ago.
I was disconnected from your computer when you needed to log in again Stephen.

Can you log in, then open the Calendar and sign in with the correct account.

Let me know the results please

Customer: replied 3 years ago.

Dear XXXXX when I try to sign to my microsoft account on Calendar it rejects username or password. Stephen.

Expert:  Richard replied 3 years ago.
You need to use the Gmail Alias you set to sign in

Are you using this Stephen?
Customer: replied 3 years ago.

no silly call it a senior moment. will try again.

Expert:  Richard replied 3 years ago.
No problem, let me know the results please

Customer: replied 3 years ago.

My dear friend Richard believe it or not I seem to have done it, [touch wood], I had better go now and write down usernames and passwords before I have another senior moment. It has been quite an experience ! but it has been a pleasure knowing you ?. You are a star. Stephen.

Expert:  Richard replied 3 years ago.
Great work Stephen!

And yes, please note down every detail as you made need this in the future.

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Richard and 2 other Microsoft Specialists are ready to help you
Customer: replied 3 years ago.

Dear XXXXX, Just got your email. I dont have any more questions at the moment. Idid give you a satisfaction rating 10 out of 10 of course!!. I am also glad to say that my calendar is now up and running. Thanks again for your help, if in future I need help I know who to contact.. Stephen.