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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 40364
Experience:  Over 15 year experience resolving Microsoft Office Issues
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When trying to use windows office 2012 which is installed on

Customer Question

When trying to use windows office 2012 which is installed on my computer a message come up to say that it is unlicencensed and requires activation. When I attempt to do this using the telephone activation it fails.
Submitted: 3 years ago.
Category: Microsoft
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard and I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

When you select Telephone Activation, is it giving you the number to call and you call and this fails?

Or you cannot get the number to call?

Customer: replied 3 years ago.

No I have called and been through the process twice infilling the activation code. I have checked this twice and it still says the code I have entered is invalid.

Expert:  Richard replied 3 years ago.
Thank you

I would then like you to call

844 800 2400

Once in contact with a customer service representative you can then have it activated with them over the phone.

I am still here, so do this please and let me know the results.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Customer: replied 3 years ago.

I have called the number given but the message says that it is not in service.

Expert:  Richard replied 3 years ago.
You are in the UK correct?

If so try with a 0 before it

0844 800 2400

Let me know the results please

Customer: replied 3 years ago.

This number just takes me to the same process that I have already been through twice

Expert:  Richard replied 3 years ago.
It should take you to customer service.

What option are you pressing in the menu?
Customer: replied 3 years ago.

option 1

Expert:  Richard replied 3 years ago.
ok, you will hear the option to talk to a customer representative, choose that option please.