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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 38524
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I have Microsoft Outlook 2003. I receive emails (send one

Resolved Question:

I have Microsoft Outlook 2003. I receive emails (send one to my email address from BT Yahoo ok) but can't "click" on to "Reply" or "Send" (these not showing a top of my screen).
Submitted: 3 years ago.
Category: Microsoft
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can you do this as the first step please.

Close Outlook.

Click start and type in

outlook.exe /resetnavpane

Press enter and tell me if Reply and Send now work please.

Thank you
Customer: replied 3 years ago.

Richard - I have closed Outlook. Where do I click "start"? (told you I am thick!)

Expert:  Richard replied 3 years ago.
No problem!

It is the windows logo button in the bottom right that you click.

Then type in

outlook.exe /resetnavpane

press enter and tell me if outlook is now working please.

Customer: replied 3 years ago.

Found "start"! Typed in as above, nothing happened just a response "no items match your search"

Expert:  Richard replied 3 years ago.
Make sure there is a space before the / please Lin

so

outlook.exe /resetnavpane

Let me know the results please

Richard and other Microsoft Specialists are ready to help you
Customer: replied 3 years ago.

Richard. Have been on the phone for an urgent manner. Did you get my last reply advising the "space" before the / seems to work ok, because it showed in the "start" box above my typing-in. I clicked "enter" and it all disappeared!

Expert:  Richard replied 3 years ago.
Can I log on and look please on the connected computer?

It is easier to work with you on this. You can see and control everything I do

Can you please click on my link below.

http://tinyurl.com/9439e

This will download a program to your computer.

Run this program by double clicking it.

You will then see a ID and Password.

Please send that to me in your next message.

Do not close the program, please leave it open.

Make sure to seperate the code numbers with a space eg: 1 2 3 4 5 6 7 8 9

Thank you
Customer: replied 3 years ago.

Done. Numbers are 2 8 5 7 8 3 5 9 8 but they showed as 285 783 598 on the screen. Password XXXXX XXXXX

Expert:  Richard replied 3 years ago.
connected