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James K.
James K., Consultant
Category: Microsoft Office
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
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my computer keep showing two sets of codes the one on the left

Resolved Question:

my computer keep showing two sets of codes the one on the left counts down until it matches the set of codes on the right hand side and they both read 81521.
Why does this happen.

Because I have suspected that my computer has been hack I have had my computer re.
turned to factory settings.
However it seems that someone is still being able to read my E-mails an also to get into my word documents. How can I stop this from happening . Also is there any way that I can find out who is doing this. I have also changed my pass word on my E-mail account
Submitted: 3 years ago.
Category: Microsoft Office
Expert:  James K. replied 3 years ago.
Hello

My name is James

Welcome to Just Answer

Can I remote onto your Machine and have a look at your problem

Remote means i can see your issue and fix this for you

Its fully Secure and Built into the Just Answer System and you can see what i am doing at all times

If you wish i can send you the details to connect

Cheers James
Customer: replied 3 years ago.

yes go ahead. I am just about to go out for two hours so I| would like to know what you have done and if you have been able to fix it

Expert:  James K. replied 3 years ago.
Sorry i need you there

so come back when you have time

Customer: replied 3 years ago.

how do I re contact you

Expert:  James K. replied 3 years ago.
Just reply on this page when ready
Customer: replied 3 years ago.

Hi James I am back now sorry about yesterday .


The other thing is can you explain something to me about E-mails some of my friends address come up in ( ) do you know why or what this means.


Regards Glynn

Customer: replied 3 years ago.
Relist: Other.
james seems to be off line and I am going out in an hour so would like and answer with in that time if pos also the other question is that some of my e-mails from friends . not from companies give their name as carolbenett and the the e-Glynnmail [email protected] etc.
Expert:  James K. replied 3 years ago.
Im online are you ready
Customer: replied 3 years ago.

yes

Expert:  James K. replied 3 years ago.
http://166.78.231.170:8040/?Session=2473c3df-07e4-47db-9044-6a0b68074c5a

Click the Link above

1) Click Join
2) Click Run/OK/Yes/Allow if asked
3)Click Allow /Run/Ok if asked by Anti Virus
4)Let me know any issues


Cheers James
Customer: replied 3 years ago.

the other thing in my original question was that since I have had the computer returned to factory setting the screen goes black and two setts of codes appear one on the right reads 81521 and the one on he left counts down until its reads the same why is his happening


Glynn

Expert:  James K. replied 3 years ago.
Glynn

I did not see these but do this to fix them

Click the Start Button in the serach box type

msconfig


Press Enter

Click the start up tab click disable all at the bottom.

Then Click Ok/Apply

Restart the machine

Now Please rate my Service with the smiley Faces and Submit

Cheers James
Customer: replied 3 years ago.

James is it possible that my e-mails are being forwarded thru someone else or to someone else without my knowledge. thanks for your help


Glynn

Expert:  James K. replied 3 years ago.
No i checked that m they are 100% not

cheers James

Now Please rate my Service with the smiley Faces and Submit

Cheers James
James K., Consultant
Category: Microsoft Office
Satisfied Customers: 6598
Experience: Technical Director of IT Company
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